Careers 2018-04-03T15:23:57+00:00

Careers @ Workrite Ergonomics

Workrite Ergonomics is an internationally recognized leader in the design, manufacture and distribution of innovative ergonomic solutions for the office environment. Workrite welcomes talented and energetic individuals interested in joining our dynamic, rapidly growing organization headquartered in the heart of Sonoma County.

Workrite Ergonomics is an equal opportunity employer offering a great work environment and excellent benefits package including medical, dental, vision, flexible spending, 401(k) program with company match and life insurance after waiting period. Paid time off, including vacation, sick and holiday, start at date of hire.  In addition, we offer a comprehensive wellness program, employee assistance program, product discounts, tuition reimbursement and various employee celebrations.

Workrite Ergonomics prides itself on creating a place to work that strives for the highest standards and we are proud to be designated as a “Great Rated” company.  Learn more about our culture and why our employees love being a member of the Workrite team – Click Here.

If you are looking for a career development opportunity, excellent compensation and benefits package, plus the challenge and excitement of a growing company, then make the move to Workrite! Opportunities exist at our headquarters in Petaluma, California and in sales positions throughout the United States.

Applications

Thank you for your interest with employment at Workrite Ergonomics. If an open position matches your interests and qualifications, please apply per the instructions within the job posting link below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of a position. Workrite is an AA/EEO/Veterans/Disabled Employer.

Current Openings

Position Summary:  The Customer Service Manager (CSM) reports to the Sr. Director of Marketing and is primarily responsible for the management of the Customer Service and Order Entry teams, including all day-to-day activities of the CS/OE teams.  The Customer Service Manager plays a critical role in the proactive identification of any circumstances that may have a negative effect on Workrite’s ability to provide superior customer service and is responsible for ensuring all escalation situations are handled quickly and efficiently to achieve the best possible outcome for the customer and the company.

Ready to apply?  Click here: https://workforcenow.adp.com/jobs/apply/posting.html?client=workrite&jobId=240936&lang=en_US&source=CC3                

Education/Experience Requirements: 

  • Bachelor’s degree and 7+ years of experience or 7-10 years of experience in Customer Service or related field.
  • Proficiency in MS Word and Excel, with working knowledge of ERP systems.

Skills Needed:   

  • Strong leadership skills with ability to effectively manage direct reports. This includes ensuring that each member of the team has a solid understanding of their role and responsibilities, conducting feedback sessions and performance evaluations on time, holding employees accountable for their actions and taking corrective measures when necessary, and acting as a source of motivation and encouragement during stressful times. 
  • Excellent verbal and written communication skills combined with ability to communicate effectively with individuals at all levels, both inside and outside of the organization.
  • Strong business acumen with ability to understand organizational goals and objectives, develop strategic plans for the Customer Service team designed to support the achievement of those goals, and the hands-on aptitude to implement any required changes.
  • Ability to lead cross-functional teams and effectively manage participants who are not direct reports, ensuring completion of team objectives.
  • Ability to practice critical thinking skills and strike the appropriate balance between satisfying the customer and making the right Workrite decision.
  • Self-confident with ability to assess situations, make sound decisions, and resolve problems or issues for the customer autonomously.
  • Strong organizational skills with ability to handle multiple priorities efficiently and effectively.
  • Ability to see the big picture and strike a balance between written processes and common sense practices as situations arise.
  • Ability to identify, monitor and analyze critical metrics and make recommendations for process or other changes required to provide best in class customer service.
  • Strong sense of urgency and commitment to leading continuous quality improvement.

Essential Job Functions:

  • Work with the planning and purchasing teams to develop, implement, and maintain processes designed to provide advance notice of any product service gaps that will negatively affect our ability to meet customer expectations.
  • Manage the development of all outgoing communication to customers and reps and develop templates as required to ensure that messages are delivered in a positive, consistent manner by the entire team.
  • Work closely with the sales organization to assist in finding acceptable resolution to significant customer issues, ensuring that everyone involved receives timely, accurate information relating to all facts surrounding the issue.
  • Direct activities of the Customer Service and Order Entry teams through effective utilization of the Leads within each group.
  • Monitor daily activity reports to ensure timely processing of orders and response to customer inquiries, implementing corrective actions as required during heavy activity periods.
  • Management of SPA and SPIFF program process flow and information. This includes processing manual adjustments as required, overseeing the distribution of quarterly reports to the sales organization, and leading all process/workflow development and implementation.
  • Work closely with the marketing and product management team to ensure that CS/OE Specialists receive required training and information for new product introductions, product discontinuations, and program implementations.
  • Work with and/or lead cross-functional teams as required to identify, develop and implement new process or process improvements as need to support the goals and objectives of the organization.
  • Work closely with the Director of IT to identify, recommend, develop and implement system improvements required to improve the speed and accuracy of the order entry process as well as the integrity of the data captured within Syteline.
  • Participate in leadership, process and product training as required.
  • Other duties as assigned.

Physical Requirements: Must be able to work at a computer terminal for long periods of time. Coordinating among departments and within the department requires ability to move from workstation periodically. May be required to lift up to 20 pounds on occasion.

Duties are not limited to the above job description.  You may be asked to perform other duties from time to time as the needs of the department or company dictate.

The Customer Service Specialist reports to the Customer Service Manager but works closely with and takes direction from the Customer Service Lead on a daily basis. The position is primarily responsible for the timely and accurate entry of all Purchase Orders submitted for processing.

Hours:  Monday through Friday, 6:00 am – 3:00 pm or 8:00 am – 5:00 pm, as scheduled by Manager

Ready to apply?  Click here: https://workforcenow.adp.com/jobs/apply/posting.html?client=workrite&jobId=240939&lang=en_US&source=CC3                 

Essential Job Functions: To perform this job successfully, an individual must be able to perform the following essential functions of the job satisfactorily on a full-time basis.

  • Timely and accurate entry of Purchase Orders received via email or fax.
  • Accurate verification of Special Pricing Agreements, SPIFFs and sales codes for orders.
  • Work closely with Finance for timely resolution on orders when accounts are on credit hold or are not set up in Syteline ERP system.
  • Assign ship dates for standard lead time orders, and/or work with Planning to assign ship dates for expedites and other special requests and provide order verification to customers on a timely basis.
  • Work with Engineering on orders in which standard part numbers require setup and follow up for quick resolution and order verification back to customer.
  • Route discrepant orders that require communication with sales or customer for resolution and finalization to Customer Service team.
  • Route orders for custom product to Customer Service Specialist, Customs for finalization.
  • Quality Control (QC) orders entered for accuracy as they are processed and before order verification is provided to customer.
  • Participate in process and product training as required.
  • Regular attendance is reqired.
  • Other duties as assigned.

 

Non- Essential Job Functions

  • All other duties as assigned.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • Associates degree or 2-3 years of experience in Customer Service or related field.
  • Proficiency in MS Word and Excel, with working knowledge of ERP systems.

 

Knowledge, Skills and Abilities:

  • Excellent data entry skills with ability to process large amounts of information both efficiently and accurately including:
  • Average order entry rate of 50 orders per day.
  • Error rate less than 5%.
  • Continuously develop and expand knowledge of Workrite systems and procedures.
  • Ability to comprehend and retain large amounts of information.
  • Develop understanding of Workrite’s standard work practices, sales territory assignments, product availability and Special Pricing Agreements (SPA).
  • Ability to maintain a broad view of the organization and department as well as strike a balance between written processes and common sense practices as situations arise.
  • Self-confident with ability to assess situations and make sound decisions and/or solve problems autonomously.
  • Strong organizational skills with ability to handle multiple priorities efficiently and effectively.
  • Good interpersonal skills and ability to deal with individuals at all levels, both inside and outside of the organization.
  • Good verbal and written communication skills.
  • Strong sense of urgency and commitment to continuous quality improvement.
  • Strong work ethic.

 

Physical Requirements:

  • Position requires the ability to work at a computer terminal for long periods of time.
  • Coordinating among departments and within the company requires the ability to move freely around the facility.

Work Environment:

  • Position resides in company headquarters located in Petaluma.
  • Position is a member of a professional office environment which includes sharing spaces with other administrative or production staff.

This job description has been approved by all levels of management, and is subject to change.   Employee signature below constitutes employee’s understanding of the requirements, essential job functions and duties of the position.

Workrite Ergonomics is an internationally recognized leader in the design, manufacture and distribution of innovative ergonomic solutions for the office environment. Workrite welcomes talented and energetic individuals interested in joining our dynamic, rapidly growing organization headquartered in the heart of Sonoma County. We are currently seeking a Product Manager.

Ready to apply?  Click here:  https://workforcenow.adp.com/jobs/apply/posting.html?client=workrite&jobId=103499&lang=en_US&source=CC3             

Position Summary:  The Product Marketing Manager (PMM) reports to the Senior Director of Marketing and Product Management and is responsible for all aspects of product lifecycle management.   The PMM is responsible for the development and implementation of strategic product roads for their assigned category as well as the tactical implementation and roll out plans for new product introductions, existing product updates and end of life disposition plans for product obsolescence.  Between 15%-25% extended overnight domestic travel and occasional international travel required. 

Education/Experience Requirements: 

  • Bachelor’s degree or equivalent experience in Business, Marketing or related field.
  • 5+ years of successful product development and/or product management experience. Product management experience in the office furniture, furniture, or lighting industry is a plus.

Skills Needed:   

  • Strategic thinker with the ability to develop and communicate vision for the future of assigned category(s).
  • Excellent attention to detail and strong interpersonal skills with the ability to lead cross-functional teams and successfully develop and execute tactical implementation plans.
  • Strong sense of team with ability to inspire and motivate others to identify opportunities and solve problems. Open minded to input from others and willing to readily accept ideas from many different sources.
  • Strong analytical skills with the ability to synthesize large amounts of data and clearly present key findings to a variety of audiences.
  • Ability to utilize voice of customer (VOC) as well as qualitative and quantitative research to identify market trends, needs and opportunities.
  • Exceptional organizational skills with ability to manage multiple projects and effectively establish priorities.
  • Strong verbal and written communication skills with ability to present to a variety of audiences.
  • Strong sense of urgency, problem solving skills, and commitment to continuous quality improvement.

Job Description – Product Marketing Manager (continued)

 

Essential Job Functions:

  • Develop and maintain strategic product roads for all assigned product categories.
  • Maintain up-to-date knowledge of ergonomics industry and understand key trends and factors that will affect the company’s ability to compete.
  • Manage the total life cycle process for all products in assigned categories. This includes, but is not limited to, the development and rollout of all new products, monitoring sales and making product modification/replacement recommendations, and effectively managing the end of life process for each product.
  • Partner with the sales organization to understand voice of customer/market needs. Utilize VOC to develop market appropriate products and provide key positioning, features and benefits for each product.
  • Work with marketing services team to identify effective selling tools, collateral requirements and outbound marketing activities for assigned products and categories. Improve cycle time and first pass yield for marketing materials by providing source documentation/information that is accurate and complete.
  • Lead external development teams and internal cross-functional implementation teams to ensure the on time, accurate execution of all product introductions.
  • Analyze potential partner and alliance relationships for assigned product categories and partner with the Operations team to establish formal vendor partner relationships.
  • Ensure all departments have visibility to projects as early as possible in the development process and clearly communicate all expectations relating to the implementation of the project. This will include:
    • Working with outside suppliers/development partners to develop prototypes, samples and finished items.
    • Working with Engineering to define product specifications and product release requirements.
    • Working with Finance to analyze product return on investment and finalize pricing/margin expectations.
    • Working with Marketing Services to identify marketing materials and collateral required for product introduction and support.
    • Working with the Operations team to identify suppliers, ensure prototypes and first articles are approved and that inventories are received in advance of customer orders.
    • Performing product knowledge training for customer service and sales organizations prior to product roll out.

Physical Requirements:  Must be able to work at a computer terminal for long periods of time. Coordinating among departments and within the department requires ability to move from workstation periodically.  Must be able to lift up to 30 lbs occasionally.

Duties are not limited to the above job description.  You may be asked to perform other duties from time to time as the needs of the department of company dictate.

About Workrite Ergonomics

Founded in 1991, Workrite Ergonomics is an industry leader in the design, manufacture and distribution of height-adjustable workcenters and ergonomic office accessories, including adjustable keyboard platform systems and flat panel monitor support systems.

Quick Links

USA HQ Contact Info

2277 Pine View Way Suite 100, Petaluma, CA 94954

Phone: 1-800-959-9675

Fax: 1-800-930-8989

Web: www.workriteergo.com

Canadian HQ Contact Info

950 Warden Avenue, Toronto, Ontario M1L 4E3

Phone: 1-800-463-7731

Fax: 416-759-9272

Web: http://workriteergo.com/