Shipments Outside the Continental US and Northern Canada
Shipments outside of the continental US and Canada such as Hawaii, Alaska, Puerto Rico, North West Territories, Nunavut, Yukon, Mexico, and foreign countries outside of North America will be shipped as “Prepaid and Add” actual shipping cost to the commercial order invoice. Any and all special handling fees, tariffs, taxes, or duties as a result of such shipment are the sole responsibility of the customer. All orders in this category must be pre-arranged and quoted prior to order. A freight quote may be requested prior to order placement by contacting customer service.
For the convenience of our local customers Workrite offers will call pickup at our Petaluma, CA facility and our Toronto, Ontario facility for products warehoused or manufactured in those facilities. With the exception of regular company holidays, our will call docks are open for customer pickups as follows:
- California will call dock: Monday through Friday from 7 a.m.–2:30 p.m. (PST)
- Toronto will call dock: Monday through Friday from 8:30 a.m.–4 p.m. (EST)
Will-call must be specified at time of order placement. Will call cannot be used for 3rd party carrier pick up. Will call orders will be held for 5 days beyond the confirmed, scheduled pick up date, after which time they will be returned to stock and restocking fees will be applied and billed to the customer.
3rd Party Freight & Carrier of Choice
If a customer specifies a “Carrier of Choice” the freight terms must be converted to “3rd Party Freight and Billing”. Use of 3rd Party Freight is at the buying customer’s expense. Customers will be responsible for all payments of “3rd Party Freight” services including special fees etc. directly to the freight carriers contracted to ship
Workrite will make all arrangements to ship 3rd Party on behalf of the customer, In order to do so, Workrite will require the following:
- Carriers Name, Contact information & Phone Number, and Account Number
- 3rd Party billing information and detail including address, contract name, and phone number
- Destination Address, Contact Name, and Phone Number
- Method of shipment/special shipping instructions
○ Ground, Overnight, Lift Gate, Guaranteed Delivery, etc.
Re-Delivery & Re-Consignment
If a scheduled delivery must be re-delivered or re-consigned due to a missed appointment or change after the order has left Workrite’s factory/dock, the customer will be charged for any and all fees as a result.
Shipment Damage Claims
All shipments must be carefully inspected by customer before acceptance, and the customer must record any damage or shortage noted at time of delivery, and provide this information to Workrite immediately along with photos of any damage. Workrite will arrange inspection by the carrier. If customer believes it has uncovered further damage after delivery they must take photos of the damage and immediately request inspection by the delivering carrier. Damaged freight must be kept at point of delivery in original packaging for inspection by carrier for a minimum of 15 days. Customer is responsible for seeking appropriate recourse against the carrier, which shall be customer’s sole recourse for goods damaged in transit.
Concealed damage and concealed shortage must be notified within 10 calendar days from delivery date at the specified location to identify concealed damage not visible at time of delivery. Customer must notify carrier and Workrite within such 10-day period, and must retain the original packaging and product. If requested by either carrier or Workrite, customer must ship product back at Workrite’s expense. If Workrite determines that damage was due to Workrite’s error, Workrite’s sole obligation is to replace product in timely fashion and ship to customer at Workrite’s expense. If Workrite determines carrier is at fault, customer must seek recourse against carrier, which shall be customer’s sole recourse. Customer waives right to place claim against Workrite if filed after 10 calendar days of receipt of shipment.
Customer has 15 calendar days after delivery at the specified location to file a claim against Workrite for product shortages or Workrite errors not obvious at the time of delivery. If Workrite determines a shortage or error was made by Workrite, Workrite’s sole obligation is to fill the shortage or correct error and ship at Workrite’s expense. Customer waives right to place claim against Workrite if filed after 15 calendar days of receipt of shipment.
Pricing/Order Entry Errors
Claims for pricing or order entry errors must be made no later than 20 days from receipt of invoice.