* Shipments for OTHER
OTHER is defined as Adjustable Keyboard Trays, Task Lights, Pedestals, Monitor Arms, Parts and Accessories. Orders must be shipped regular ground, dock to dock shipping using Workrite’s preferred carrier. Additional charges incurred from carrier due to remote location or other special circumstances surrounding the delivery may be passed on to the customer.
Shipments for Sit-Stand Products & Lock Box Products
Workrite will pay regular ground shipping charges for all Height Adjustable work centers (bases, frame sets, feet and control switches) or Solace desk converters with list prices totaling more than $8,000, and Lock Box orders totaling more than $10,000 at list before applicable taxes and fees.
Shipments of Laminated Worksurfaces & Laminated Modesty Panels
Orders for laminated worksurfaces and modesty panels may ship from a third party location and arrive on a different date than the balance of the order. Worksurfaces and modesty panels will be shipped regular ground dock to dock delivery using Workrite’s preferred carrier. All shipping charges for laminated worksurfaces and modesty panels will be billed to the customer based on volumes defined above:
Shipments for Tranquility Privacy Screens
Orders for Tranquility Privacy Screens may ship from a third party location and arrive on a different date than the balance of the order. Screens will be shipped regular ground dock to dock delivery using Workrite’s preferred carrier. All shipping charges for screens will be billed to the customer based on volumes defined in the chart above.
Shipments to Hawaii, Alaska, Puerto Rico, Mexico and Foreign Countries outside of North America
Shipments to Hawaii, Alaska, Puerto Rico, Mexico and foreign countries outside of North America will be handled on a case by case basis. Please contact the Customer Service department at Workrite or Workrite Canada for more information and a quote.
For the convenience of our local customers Workrite offers will call pickup at our Petaluma, CA facility and our Toronto, Ontario facility for products warehoused or manufactured in those facilities. With the exception of regular company holidays, our will call docks are open for customer pickups as follows:
- California will call dock: Monday through Friday from 7 a.m.–4 p.m. (PST)
- Toronto will call dock: Monday through Friday from 8:30 a.m.–4 p.m. (EST)
Please specify this method of shipment upon placement of order. Will call may not be used for 3rd party carrier pick ups. We will hold your will call order for up to 5 days beyond the requested pick up date, after which time the order may be returned to inventory and subject to a restocking fee.
Charges for Third Party Freight Requests
Customers may request the use of a third party shipping company at their own expense. Workrite will make all arrangements for shipping on behalf of the customer and will need the following information to ensure accurate delivery of the order:
- Freight method requested (ground, overnight, guaranteed delivery, etc.) Workrite will default to ground unless other method is specified.
- Carrier name and phone number Customer’s account (for small packages to ship UPS, FedEx, etc.)
- 3rd Party billing address
Charges for Expedited Freight Requests
Customers are responsible for all expedited delivery or freight charges when requesting expedited delivery. Unless other arrangements are made in writing in advance of the order shipping, Workrite will pre-pay freight charges and the total expedited shipping fee will be added to the customer’s final invoice for the order.
Delivery Date Guarantee Charge
Delivery date and time are at the discretion of the carrier within reasonable transit time unless special arrangements have been agreed to in writing between customer and Workrite prior to shipment. There is an additional charge for guaranteed delivery on a specific day. A significant additional charge is added for delivery guaranteed within a specific time window on a specific day. These charges will be quoted at customer request.
Redelivery and Re-consignment of Freight
The customer will be charged for redelivery or re-consignment of all orders (regardless of shipping terms agreed to), if redelivery or re-consignment was caused by a customer change after the goods have left Workrite’s factory/dock.
Choice of Carrier
Workrite will use reasonable commercial judgment for choice of carrier, without assuming responsibility for delays, damage or loss.
Shipment Damage Claims
All shipments must be carefully inspected by customer before acceptance, and the customer must record any damage or shortage noted at time of delivery, and provide this information to Workrite immediately along with photos of any damage. Workrite will arrange inspection by the carrier. If customer believes it has uncovered further damage after delivery they must take photos of the damage and immediately request inspection by the delivering carrier. Damaged freight must be kept at point of delivery in original packaging for inspection by carrier for a minimum of 15 days. Customer is responsible for seeking appropriate recourse against the carrier, which shall be customer’s sole recourse for goods damaged in transit.
Concealed damage and concealed shortage must be notified within 10 calendar days from delivery date at the specified location to identify concealed damage not visible at time of delivery. Customer must notify carrier and Workrite within such 10-day period, and must retain the original packaging and product. If requested by either carrier or Workrite, customer must ship product back at Workrite’s expense. If Workrite determines that damage was due to Workrite’s error, Workrite’s sole obligation is to replace product in timely fashion and ship to customer at Workrite’s expense. If Workrite determines carrier is at fault, customer must seek recourse against carrier, which shall be customer’s sole recourse. Customer waives right to place claim against Workrite if filed after 10 calendar days of receipt of shipment.
Customer has 15 calendar days after delivery at the specified location to file a claim against Workrite for product shortages or Workrite errors not obvious at the time of delivery. If Workrite determines a shortage or error was made by Workrite, Workrite’s sole obligation is to fill the shortage or correct error and ship at Workrite’s expense. Customer waives right to place claim against Workrite if filed after 15 calendar days of receipt of shipment.
Pricing/Order Entry Errors
Claims for pricing or order entry errors must be made no later than 20 days from receipt of invoice.