Our supplier is voluntarily executing a corrective action for the Solace Desktop, Solace HD Desktop, and Solace Desktop Corner Standing Desk Converters sold or distributed during the period of October 1, 2016 and February 15, 2019.
Therefore, our supplier is conducting a preventive corrective action to replace the cylinders in these products. To make this as simple as possible for you, we have arranged for a qualified technician to replace the cylinders at your location at no cost to you. Please call 1-888-386-2076 to schedule replacement of the cylinders – estimated to take about 30 minutes per desk.
We apologize for any inconvenience this may cause and appreciate your understanding of this important corrective action. Workrite and our supplier stand behind our products and are committed to ensuring that they operate safely and effectively. Please call us toll free Monday through Friday at 1-888-386-2076 between the hours of 8:00am to 5:00pm EST (5:00am to 2:00pm PST) to schedule a field fix.
Please have the following information ready to ensure timely scheduling of your appointment:
- Number of desks to be fixed
- Serial numbers (LOT NO), located on the right cylinder bracket under the desk
- Locations of the desk(s), if available