Terms & Conditions

LEAD TIMES

We make every effort to deliver our products within the standard lead times outlined below. Due to worldwide supply chain issues, including freight delays and heavier than normal order activity, lead times may be extended. Lead times will begin once a discrepancy-free order has been received.

*Contact Customer Service for Lead Times

• Standard laminated worksurfaces and edge band colors, control switches, and all replacement parts, Privacy/Modesty Panels, and Tool Bars: 10 business days for quantity of 10 or less. Lead times for other colors and quantities based on inventory availability.
• Special order worksurface shapes, sizes and laminates: 20 business days from receipt of order for quantity of 10 worksurfaces or less. All other special order laminates are subject to availability. Minimum order quantities and extended lead times may apply.
• Special order frame or base colors: Minimum order quantity of 72 legs/36 2-leg frames or bases required per order. Minimum 16 week lead time from date order is received with complete and accurate information.

Line of Sight

• Not Assembled: 4–6 weeks from receipt of “clean” order including LOS check list for all products featured in the catalog. Custom/special order products, including any change of size, shape or features to catalog products are subject to minimum order quantities and extended lead times.
• Assembled (Less than 100 units): 5–7 weeks from receipt of “clean” order including LOS checklist for all products featured in the catalog. Custom/special order products, including any change of size, shape or features to catalog products are subject to minimum order quantities and extended lead times.
• Assembled (100+ units shipping at the same time): 6–8 weeks from receipt of “clean” order including LOS check list for all products featured in the catalog. Custom/special order products, including any change of size, shape or features to catalog products are subject to minimum order quantities and extended lead times.

Small Orders/Residential Shipment Orders–

Tops & Pedestals—Individual Packaging Charge

Small orders and or Residential Shipment orders ship via parcel post, UPS, or FedEx. Due to these carriers transportation requirements Tops and Pedestals require special “Individual Packing” to ship and arrive to their destination damage free. In these cases, a “Small Orders/Residential Shipment Order Individual Packaging Charge” shall apply. These charges apply per each item ordered and are net price charges and not subject to discount. Individual Packaging Charges are in addition to, and do not replace, or eliminate, any other special charges incurred on the customer order based on our standard terms and conditions. These charges are added to the total of special charges on customer invoices as noted in the standard terms and conditions at time of billing.

Workstation Rectangle Tops

FREIGHT TERMS

Shipments within the Continental USA and Canada

Shipments may originate from either our Toronto or California facility depending on availability of stock and ship to destination for the order. Shipments within the contiguous USA will be either F.O.B. Buffalo, NY or F.O.B. Petaluma, CA. Shipments to or within Canada will be F.O.B. Toronto, Ontario or F.O.B. Petaluma, CA. Shipments to Canada from our California facility will be Carrier Paid to Destination and subject to GST.

Standard Shipping rates are based on shipping to a “Commercial Address”, via ground, “Dock to Dock”. In the event a shipment is requested to ship to a “residential address” or has “SpecialShipping Instructions or Arrangements” additional shipping surcharges shall apply. 

Shipping Charges Based on Total List Price

Shipping charges by zone and product shall apply based on total list price value of customer order shipping to a single address/single destination.

Residential Shipment Charge

Orders are requested to ship to residential address will incur a “Residential Shipment Surcharge” of $25 per item shipped will be applied.  The “Residential Shipment Surcharge” is cumulative and will be added to the combined total of standard freight charges including “Zone” sipping charges and “Special Order Shipping Charge” when applicable based on “Total Order List Price”.

Special Shipping Instructions & Arrangements

All costs of “Special Shipping Instructions or Arrangements” are not included in the standard shipping charges and terms and conditions. In addition, Workrite cannot guarantee the services requested are available at the shipment destination. Requirements such as “Expedited Delivery” “Lift Gate Required”, “Inside Delivery”, “Specific Delivery Date and or Time”, “Delivery Date Guarantee”, and “Call in Advance” when requested and available, will be charged to the customer order. “Special Shipping Instructions and Arrangements must be made in advance of order shipment upon submission of purchase order. Actual charges for these special services will be applied as “Pre-Paid and Added” at the actual cost to customer order invoice. All “Special Shipping Arrangements” may be quoted prior to customer order placement on request.

Shipments Outside the Continental US and Northern Canada

Shipments outside of the continental US and Canada such as Hawaii, Alaska, Puerto Rico, North West Territories, Nunavut, Yukon, Mexico, and foreign countries outside of North America will be shipped as “Prepaid and Add” actual shipping cost to the commercial order invoice. Any and all special handling fees, tariffs, taxes, or duties as a result of such shipment are the sole responsibility of the customer. All orders in this category must be pre-arranged and quoted prior to order. A freight quote may be requested prior to order placement by contacting customer service.

Will Call

For the convenience of our local customers Workrite offers will call pickup at our Petaluma, CA facility and our Toronto, Ontario facility for products warehoused or manufactured in those facilities. With the exception of regular company holidays, our will call docks are open for customer pickups as follows:

• California will call dock: Monday through Friday from 7 a.m.–2:30 p.m. (PST)
• Toronto will call dock: Monday through Friday from 8:30 a.m.–4 p.m. (EST)

Will-call must be specified at time of order placement. Will call cannot be used for 3rd party carrier pick up. Will call orders will be held for 5 days beyond the confirmed, scheduled pick up date, after which time they will be returned to stock and restocking fees will be applied and billed to the customer.

3^rd Party Freight & Carrier of Choice 

If a customer specifies a “Carrier of Choice” the freight terms must be converted to “3rd Party Freight and Billing”. Use of 3rd Party Freight is at the buying customer’s expense. Customers will be responsible for all payments of “3rd Party Freight” services including special fees etc. directly to the freight carriers contracted to ship
the order.

Workrite will make all arrangements to ship 3rd Party on behalf of the customer, In order to do so, Workrite will require the following:

• Carriers Name, Contact information & Phone Number, and Account Number
• 3rd Party billing information and detail including address, contract name, and phone number
• Destination Address, Contact Name, and Phone Number
• Method of shipment/special shipping instructions
  ○ Ground, Overnight, Lift Gate, Guaranteed Delivery, etc.

Re-Delivery & Re-Consignment

If a scheduled delivery must be re-delivered or re-consigned due to a missed appointment or change after the order has left Workrite’s factory/dock, the customer will be charged for any and all fees as a result.

Shipment Damage Claims

All shipments must be carefully inspected by customer before acceptance, and the customer must record any damage or shortage noted at time of delivery, and provide this information to Workrite immediately along with photos of any damage. Workrite will arrange inspection by the carrier. If customer believes it has uncovered further damage after delivery they must take photos of the damage and immediately request inspection by the delivering carrier. Damaged freight must be kept at point of delivery in original packaging for inspection by carrier for a minimum of 15 days. Customer is responsible for seeking appropriate recourse against the carrier, which shall be customer’s sole recourse for goods damaged in transit.

Concealed Damage

Concealed damage and concealed shortage must be notified within 10 calendar days from delivery date at the specified location to identify concealed damage not visible at time of delivery. Customer must notify carrier and Workrite within such 10-day period, and must retain the original packaging and product. If requested by either carrier or Workrite, customer must ship product back at Workrite’s expense. If Workrite determines that damage was due to Workrite’s error, Workrite’s sole obligation is to replace product in timely fashion and ship to customer at Workrite’s expense. If Workrite determines carrier is at fault, customer must seek recourse against carrier, which shall be customer’s sole recourse. Customer waives right to place claim against Workrite if filed after 10 calendar days of receipt of shipment.

Shortage Claims

Customer has 15 calendar days after delivery at the specified location to file a claim against Workrite for product shortages or Workrite errors not obvious at the time of delivery. If Workrite determines a shortage or error was made by Workrite, Workrite’s sole obligation is to fill the shortage or correct error and ship at Workrite’s expense. Customer waives right to place claim against Workrite if filed after 15 calendar days of receipt of shipment.

Pricing/Order Entry Errors

Claims for pricing or order entry errors must be made no later than 20 days from receipt of invoice.

RETURN AUTHORIZATION POLICY

Authorization is required for the return of any merchandise to Workrite and can only be requested by the dealer of record for the original order. The dealer of record is defined as the person or business that placed the original order with Workrite and from whom payment for the order was received by Workrite. Dealers must contact Workrite Customer Service at the number or e-mail listed below and provide the following information:

• Workrite branded products: (800) 959-9675 or customerservice@workriteergo.com
• Your name, company name, phone number, e-mail address, quantity and description of product to be returned, Workrite’s invoice number (or your PO number) and reason for returning the product.

A Customer Service Representative will take your request, furnish you with an RMA number, and provide instructions for the return of the product. A credit memo will be issued upon inspection and approval of the returned product. Upon receipt and inspection, Workrite will determine credit amount and notify you of any discrepancies. Please DO NOT make any financial adjustments to your account prior to Workrite issuing a credit memo for returned goods. We will credit or refund the value of the product total and any taxes you were charged, less applicable fees (excluding delivery charges). Refunds will be given in the same form of payment. Adjustments to credit cards should appear within two billing cycles.

Please allow a minimum of 30 days for us to receive and process your return. Requests for return authorization must be made within sixty (60) days of the invoice date.

Authorized returns are subject to a 20% restocking fee.

Returns are not allowed on any custom products or made to order products including the Tranquility Panel program, the 945 series Modesty Panels, or our laminated worksurface and modesty panel programs.

Once an RMA number is issued, returned product must be received at the designated Workrite facility within 30 days. Credit can only be given if the product is in new, re-saleable condition. Custom products and special configurations are non-returnable.

Unauthorized product returned on the RMA number will not be credited.

Claims for product damaged on the return shipment are the responsibility of the shipper. The customer is required to pay the return freight costs.

REPLACEMENT ORDERS

Any replacement orders will be charged to your account and a credit memo will be issued for returned products that have been approved.

ORDER CANCELLATION POLICY

Purchase orders may not be changed or canceled, in whole or part, without prior written consent of Workrite Ergonomics. If an order is canceled before production begins, Workrite will halt processing of the order at no charge. If the order is already in production, cancellation is subject to a cancellation fee of 10% of the net invoice or for reasonable cancellation charges as established by Workrite. Special Products (customs) cannot be canceled once in production and are non-refundable.

PAYMENT TERMS

Terms of payment will be established based on the credit rating and credit information provided by and for specific customers. Orders are invoiced at time of shipment. Standard payment terms are net 30 days. A 10% deposit may be required for orders totaling $100,000 or more.

CREDIT CARD PAYMENTS

A 3% convenience fee may be added to all orders paid for by credit card.

MINIMUM ADVERTISED PRICE (MAP)

Workrite’s MAP policy is designed to protect our authorized dealer partners and prohibits authorized dealers from advertising prices below 40% off of our current catalog list price. Any dealer whose advertising includes pricing that fails to display a price equal to or greater than the MAP price, or contains a price lower than the MAP, will have 2 business days from receipt of written notice of violation to bring their advertising into compliance. Failure to comply within the allotted time could result in an interruption of shipments for a period of up to 30 days. A second violation may result in a 60 day suspension and repeat violations will result in termination of the reseller agreement for a period of 1 year. To download a copy of our complete MAP, please visit our website workriteergo.com.

WARRANTY

Workrite warrants to the original purchaser that the products it manufactures are free from defects in design, material and workmanship for the length of time listed below for each product in its original installation. With prompt written notice, Workrite will repair or replace (at our discretion), free of charge, any product, part or component which fails under normal use as a result of such defect.

Limited Lifetime Warranty:

• Sierra HX Height Adjustable Work Center Table Bases
• Sentinel Height Adjustable and Fixed Height Work Center Table Bases
• Keyboards Trays & Arms

10-Year Warranty:

• Fundamentals Height Adjustable Work Center Table Bases
• All Monitor Arm Products

5-Year Warranty:

• Laminated Worksurfaces and Modesty Panels (when attached to Workrite Table Bases)
• Sierra HXL Crank Height Adjustable Work Center Table Bases
• Cascade Height Adjustable Work Center Table Bases
• LOS Computer Desks
• Sonoma Mobile Tables
• Solace 2 & Solace Single Clamp-On Standing Desk Converters
• LED and Fluorescent Lighting Fixtures
• riteBEAM Power & Data Distribution Beam

2 Year Warranty:

• Solace Desktop Standing Desk Converters
• Fabrics, Modesty Panels, Custom Products, and Special Order Items
• All Mobile Pedestals & Hanging Pedestals
• Palm Supports, CPU Holders, Power Supplies, Cable Managers, & Anti-Fatigue Mats
• All Accessories Not Previously Listed

1 Year Warranty:

• Mousing Surfaces
• Lighting Transformers

Requests for replacements under the terms of the applicable warranty must be initiated by the original purchaser. Original purchaser is defined as the person or business from whom payment for the product was received by Workrite. Workrite’s obligation under this warranty is limited to first repair, or second replace any product or part that it determines to be defective after inspection by its authorized representative, following receipt of written notice of the defect from purchaser within the warranty period.

Workrite Ergonomics will offer products that are appropriate for use as intended until such application for the product is no longer appropriate for the marketplace. While the products may evolve through changes to fit, form or function due to technological and other advances, Workrite Ergonomics will supply products that provide similar use and equivalent functionality as an alternative to the original product.

This warranty shall apply to the original purchaser only, and original installation only, is non-transferable, and is not applicable outside the United States, Canada, Puerto Rico and Mexico. This warranty is based on normal installation in a commercial office environment and use of the product during any and all shifts.

This warranty does not apply to:

• Labor charges
• Damage in shipment caused by a carrier
• Defects caused by improper installation
• Products subject to improper use and conditions
• Customer modifications to the product
• Normal wear and tear
• COM or third-party materials applied to the products
• Any product that has been modified, altered, tampered with, or repaired by any person other than an authorized representative of Workrite.
• Damage incurred in the installation, repair, or replacement of any products is excluded

THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION.

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.

IN NO EVENT SHALL WORKRITE BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED.