FAQ 2017-11-01T11:05:37+00:00

Welcome To Workrite Ergonomics Support

Below you can find helpful information regarding our products, installations, settings and warranty. A large selection of our FAQ incorporates video walk-throughs for your convenience.  You may also contact Workrite customer service with more detailed questions.

Ergonomic Articles 2017-11-01T23:10:39+00:00

Ergonomic Articles

The following articles provide important information about working environments and ergonomics. They can help you understand more about workplace environments and research into solutions for discomfort and injury.

Source Title Author Year
SAGE Journals The Effects of a Non-Sedentary Workspace on Information Elaboration and Group Performance Knight AP, Baer M 2014
American Journal of Preventive Medicine Workplace Sitting and Height-Adjustable Workstations, A Randomized Controlled Trial Neuhaus M, Healy GN, Dunstan DW, Owen N, Eakin EG 2014
Journal of Behavioral Nutrition & Physical Activity Iterative Development of Stand Up Australia: Multi-component Intervention to Reduce Workplace Sitting Neuhaus M, Healy GN, Fjeldsoe BS, Lawler S, Owen N, Dunstan DW, LaMontagne AD, Eakin EG 2014
British Journal of Sports Medicine Avoiding Sedentary Behavior Might Lengthen Telomeres: Secondary Outcomes from Physical Activity in Older People Sjögren P, Fisher R, Kallings L, Svenson U, Roos G, Hellénius ML 2014
Int’l Journal of Environmental Research & Public Health Using Sit-Stand Workstations to Decrease Sedentary Time in Office Workers Dutta N, Koepp GA, Stovitz SD, Levine JA, Pereira MA 2014
PLOS one Minimal Intensity Physical Activity Improves Insulin Action and Plasma Lipids More than Shorter Periods of Exercise in Sedentary Subjects Duvivier B, Schaper NC, Bremers MA, van Crombrugge G, Menheere P, Kars M, Savelberg H 2013
Preventative Medicine Reducing Sitting Time in Office Workers: Short-Term Efficacy of a Multicomponent Intervention Healy GN, Eakin EG, Lamontagne AD, Owen N, EA Winkler, Wiesner G, Gunning L, Neuhaus M, Lawler S, Fjeldsoe BS, Dunstan DW 2013
Occupational & Environmental Medicine Cardiovascular and Metabolic Benefits of Standing Desk Work Knight AP, Baer M 2013
BMJ Open Sedentary behaviour and life expectancy in the USA – a cause deleted life table analysis Peter T Katzmarzyk, I-Min Lee 2012
BMC Journal Perceived exertion, comfort and working technique in professional computer users and association with neck and upper extremity symptoms Agneta Lindegård, Jens Wahlström, Mats Hagberg, Rebecka Vilhelmsson, Allan Toomingas and Ewa Wigaeus Tornqvist 2012
BMC Journal Variation between seated and standing/walking postures among male and female call centre operators Toomingas A, Forsman M, Mathiassen SE, Heiden M, Nilsson T. 2012
PLoS One Sedentary Behaviour and Biomarkers for Cardiovascular Disease and Diabetes in Mid-Life: The Role of Television-Viewing and Sitting at Work Snehal M. Pinto Pereira, Myung Ki, Chris Power 2012
American College of Sports Medicine Reducing sedentary behaviors – sitting less and moving more – American College of Sports Medicine brochure American College of Sports Medicine 2012
Preventative Medicine Does the use of standing ‘hot’ desks change sedentary work time in an open plan office? (Abstract only) Nicholas D. Gilson, Alessandro Suppini, Gemma C. Ryde, Helen E. Brown, Wendy J. Brown 2012
CPE Institute on Inactivity research Sit Less Presentation References Marc Hamilton, PhD, Catherine Christie, PhD, RD, LD/N, FADA 2012
Baker IDI Heart & Diabetes Institute Stand Up Australia – The Health Hazards of Too Much Sitting David Dunstan 2012
AACR International Conference on Frontiers in Cancer Prevention Research Amount of Time Spent in Sedentary Behaviors in the United States, 2003–2004 Charles E. Matthews, Kong Y. Chen, Patty S. Freedson, Russell R. Pate, David G. Schlundt, Maciej S. Buchowski and Richard P. Troiano 2011
Lockton Companies, LLC The Detrimental Effects of Sedentary Behavior Lockton Companies, LLC 2011
International Journal of Behavioral Nutrition and Physical Activity Energy expenditure of interruptions to sedentary behavior Ann M Swartz, Leah Squires and Scott J Strath 2011
Canadian Journal of Public Health Desk potatoes: the importance of occupational physical activity on health (Abstract only) Adam W. Probert, Mark S. Tremblay, Sarah Connor C. Gorber 2011
American Journal of Health Promotion Get Moving: A Web Site That Increases Physical Activity of Sedentary Employees Irvine AB, Philips L, Seeley J, Wyant S, Duncan S, Moore RW 2011
Lancaster University Centre for Organizational Health & Well-being Multi- business Study of the Effect of Low Impact Physical Activity on Employee Health and Wellbeing Dr. David Batman and Professor Susan Cartwright 2011
American Journal of Epidemiology Long-Term Sedentary Work and the Risk of Subsite-specific Colorectal Cancer Terry Boyle, Lin Fritschi, Jane Heyworth, and Fiona Bull 2010
NRC Research Press Physiological and health implications of a sedentary lifestyle Mark Stephen Tremblay, Rachel Christine Colley, Travis John Saunders, Genevieve Nissa Healy, and Neville Owen 2010
Mayo Clinic Proceedings Sedentary Behavior: Emerging Evidence for a New Health Risk Neville Owen, PhD; Phillip B. Sparling, EdD; Geneviève N. Healy, PhD; David W. Dunstan, PhD; and Charles E. Matthews, PhD 2010
Diabetes Care Journal – American Diabetes Association Sedentary Activity Associated With Metabolic Syndrome Independent of Physical Activity Andrea Bankoski, MPH, Tamara B. Harris, MD, James J. McClain, PHD, Robert J. Brychta, PHD, Paolo Caserotti, PHD, Kong Y. Chen, PHD, David Berrigan, PHD, Richard P. Troiano, PHD and Annemarie Koster, PHD 2010
American Journal of Preventive Medicine Evidence of Health Risks from Occupational Sitting Where Do We Stand? Simon Marshall, PhD, Diane Gyi, PhD 2010
American Journal of Preventive Medicine Occupational Sitting and Health Risks A Systematic Review Jannique G.Z. van Uffelen, PhD, Jason Wong, BAppSc, Josephine Y. Chau, MPH, et al. 2010
American Association for Cancer Research Sedentary Behavior and Cancer: A Systematic Review of the Literature and Proposed Biological Mechanisms Brigid M. Lynch 2010
Diabetes – American Diabetes Association Impact of Physical Inactivity on Subcutaneous Adipose Tissue Metabolism in Healthy Young Male Offspring of Patients With Type 2 Diabetes Lise Højbjerre, Mette Paulli Sonne, Amra Ciric Alibegovic, Flemming Dela, Allan Vaag, Jens Bruun Meldgaard, Karl Bang Christensen, and Bente Stallknecht 2010
3rd Annual Conference on Physical Activity and Public Health Physical Activity and Public Health – 3rd International Conference – Overview of sessions 2010   2010
Med Sci Sports Exerc Sedentary Behaviors Increase Risk of Cardiovascular Disease Mortality in Men Warren TY, Barry V, Hooker SP, Sui X, Church TS, Blair SN 2010
Occupational Medicine The health safety and health promotion needs of older workers J. O. Crawford, R. A. Graveling, H. A. Cowie and K. Dixon 2010
American Journal of Epidemiology Leisure Time Spent Sitting in Relation to Total Mortality in a Prospective Cohort of US Adults Alpa V. Patel, Leslie Bernstein, Anusila Deka, Heather Spencer Feigelson, Peter T. Campbell, Susan M. Gapstur, Graham A. Colditz, and Michael J. Thun 2010
Univ. of Cambridge Conference Publications Estimating personal energy expenditure with location data Simon Hay, Stamatina Th. Rassia, Alastair R. Beresford 2010
American College of Sports Medicine Too Much Sitting: The Population Health Science of Sedentary Behavior Neville Owen, Genevieve N. Healy, Charles E. Matthews, and David W. Dunstan 2010
Lancaster University Centre for Organizational Health & Well-being Steps To Health: An Evaluation Of The Impact Of Participating In The Global Corporate Challenge Philip Gibbs and Professor Susan Cartwright 2010
Journal of Occupational Health Risk Factors for upper Extremity Musculoskeletal Symptoms among call center employees d’Errico A, Caputo P, Falcone U, Fubini L, Gilardi L, Mamo C, Migliardi A, Quarta D, Coffano E. 2010
Biology of Sport Physical Activity Of Office Workers Biernat E., Tomaszewski P., Milde K. 2010
Touch Endocrinology ‘Too Much Sitting’ and Metabolic Risk –Has Modern Technology Caught up with us David W Dunstan, Genevieve N Healy, Takemi Sugiyama and Nevi lle Owen 2010
Applied Ergonomics Frequency of the sit to stand task: an observational study of free-living adults Dall PM, Kerr A 2010

Ergonomic Links

The following sites provide important information about working environments and ergonomics. They can help you understand more about workplace environments and research into solutions for discomfort and injury. Please note, these site links will open a new window external to the Workrite website.

My Essentia table will not move at all 2017-06-02T19:50:40+00:00

Possible Causes:

  1. Power receptacle is not live
  2. Table is locked 
  3. Table needs to be reset 
  4. Power adapter is defective 
  5. Control box is defective 
  6. Switch is defective 

Solutions:

1. Unlock the table:

 

 

 

 

 

 

  • Gently swipe across the bottom of the display being careful not to press any buttons.

2. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If the control box does not click or if there is no movement at all when the DOWN button is pushed, unplug and re-plug the table. If you see a red light on the control box, you may need to repeat this step 3 or 4 times. You will hear a click when the control box is plugged in which confirms the control box is working. 

4. If you still do not hear a click, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.  

5. If no spare electronics are available or if you have isolated a hardware issue, contact Technical support at 1-800-959-9675 option-2.

6. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 1-3 above. The leg should function normally.

7. If one leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Ergonomic Glossary 2017-11-01T23:01:41+00:00

Ergonomic Glossary

Abduction: Movement of a limb away from the body’s midline axis, such as elevating the elbow or raising the arm to the side.

Administrative Control: Any procedure that significantly limits daily exposure by control or manipulation of the work schedule or manner in which work is performed. Administrative controls include but are not limited to job rotation, use of rest breaks or alternative tasks, job enlargement to increase task variability, redesign of work methods, and adjustment of work pace or number of repetitions.

ANSI: The American National Standards Institute. ANSI has been responsible for the development of design guidelines for computer workstations (ANSI/HFS 100-1988), and draft guidelines for ergonomics (ANSI Z365).

Anthropometry: The study of physical dimensions in people, including the measurement of human body characteristics such as size, breadth, girth, and distance between anatomical points. Anthropometry also includes segment masses, the centers of gravity of body segments, and the ranges of joint motion, which are used in biomechanical analyses of work postures.

Anti-Fatigue Mats: Mats or padding on the floor designed to reduce stresses on the feet and leg when standing for long periods. Cushioned insoles for shoes can be viewed as “portable antifatigue mats.”

Awkward Posture: A deviation from the neutral position of any particular joint.

Back: The trunk of the body from below the neck (cervical spine) to the tailbone (sacrum). The back includes the upper and lower back.

Biomechanics: The study of the effects of internal and external forces on the human body in movement and rest.

Bursitis: Bursae are lubricating pads separating tendons from bones in parts of the body. Bursitis results when a bursae is inflamed. The inflammation may be the result of repetitive or forceful exertions at that joint.

Carpal Tunnel Syndrome: A specific Cumulative Trauma Disorder (CTD) occurring as the result of compression on the median nerve that travels through the carpal tunnel in the heel of the hand. Symptoms can include tingling and numbness in the hand, and loss of dexterity and strength in the hand.

Center of Gravity: The center of mass of an object that determines its symmetry and ease of handling.

Contact Stress: Exposure of a body part to a hard or sharp surface repetitively or forcefully at a workstation or tool. Contact stress has been associated with Cumulative Trauma Disorders.

Continuous Work: Work activities that are sustained and uninterrupted, e.g., in dynamic work, the sustained pattern of work without rest or light effort breaks. Continuous work, especially when the work is demanding, results in earlier fatigue than does intermittent work.

Cumulative Trauma Disorder (CTD): A CTD is a bodily injury associated with repeated biomechanical stress over time.

Cycle: A time interval during which a regularly occurring sequence of events is completed. A cycle can be the time to complete a job with many tasks or the time to produce one unit.

DeQuervain’s Disease: Inflammation of tendon coverings on the side of the wrist and base of the thumb which can result in swelling or pain when moving the thumb.

Discs: Gelatinous plate-shaped protectors that act as shock absorbers for the bones of the spine. Disc-related injuries to the back result from the deformation of the discs, including bulging and rupturing of the discs.

Duration: The continuous time a task is performed without an adequate rest break.

Dynamics: The biomechanical aspects of the human body in motion.

Engineering Controls: Physical changes to work stations, equipment, materials, production facilities, or any other relevant aspect of the work environment that reduce or prevent exposure to risk factors.

Epicondylitis: Tendonitis of the elbow (“tennis elbow”).

Ergonomics: A discipline that involves fitting the job to the worker and not the worker to the job. It is the science of adapting workstations, tools, equipment and job practices to be compatible with the individual worker and thus reduce the risk of injury due to risk factors.

Ergonomics Program: Application of ergonomics in a system that includes the following components: health and risk factor surveillance, job analysis and design, medical management,
and training.

Extension: The straightening of a joint whereby the angle between adjacent bones usually increases. Exceptions are extension of the feet and wrists.

Fatigue: The reduction in performance ability caused by a period of excessive activity followed by inadequate recovery time. Muscle fatigue is accompanied by a buildup of lactic acid in the working muscle.

Flexion: The bending of a joint whereby the angle between adjacent bones usually decreases.

Force: The mechanical effort to accomplish a specific movement or exertion. Force may be either external (a force applied, voluntarily or involuntarily, to the surface of the body) or internal (tension within muscles, tendons, and ligaments).

Ganglionic Cyst: A fluid-filled lump under the skin that can occur in the wrist as a result of DeQuervain’s Disease.

Heat Stress: Exposure to a hot environment that reduces the capability for sustained activity and speeds up fatigue.

Hyperextension of the Shoulder: Extension of the shoulder in which the upper arm is actually behind the back: for instance, when reaching behind the back for an object.

Hyperextension of the Spine: Extension of the trunk beyond the upright, forming a more extreme backward arch and changing the distribution of pressure on the spinal discs; for instance, in work done above shoulder height.

Incentive: In work situations, a pay plan whereby performance above the standard level for a job is financially rewarded up to some fixed level. An example of an individual incentive would be on some piecework tasks, where performance is measured by the number of good units produced per shift by an individual employee; group incentives are when the performance of a production team or a department is rewarded.

Job Enlargement: Adding duties to a worker’s job to reduce exposure to specific stresses of repetitive or physically strenuous jobs.

Job Rotation: Alternation of a worker’s tasks with other tasks as a means of reducing specific stresses of repetitive or physically strenuous jobs.

Joint: A body part where two bones meet and are connected by ligaments.

Lateral: Toward the side of the body away from the midline.

Ligaments: Fibrous structures that connect bones to bones, providing support while allowing flexibility and movement.

Log 200: An OSHA form employers are required to fill out summarizing workplace injuries and illnesses. (Currently posted at the Cheadle Hall basement and at Environmental Health and Safety.)

Lower Extremity: The hip, thigh, knee, leg, ankle, and/or foot.

Manual Handling: Manual Handling refers to any handling task involving the human body as the “power source.” Manual Handling includes lifting, lowering, pushing, pulling, carrying, and holding.

Median Nerve: The nerve that travels through the carpal tunnel of the wrist and services the thumb and first three fingers of the hand. Inflammation of the median nerve is the definition of carpal tunnel syndrome.

Muscle: Body tissue which contracts to produce movement or force.

Musculoskeletal System: System composed of bones, ligaments, tendons and muscles.

Nerve: Transmitters of feeling and movement from body to brain.

Neutral Position: The body position which minimizes stresses on the body. Typically the neutral posture will be near the mid-range of any joint’s range of motion.

Pacing: Controlling an employee’s rate of movement through external means, such as a continuous conveyor moving at a fixed speed, production pressure, peer pressure, or pay incentives.

Personal Protective Equipment: Gloves, padding, or eye glasses worn and used for the purpose of controlling risk factors.

Pinch Grip: One of several types of grips which do not allow the hand to fully encircle the object being handled.

Power Grip: A grip allowing the four fingers and thumb to encircle the object. This grip will generally maximize power on the part of the worker.

Pronation: The action of rotating the forearm so that the hand is palm down.

Range of Motion: The limits of movement defined at a joint or landmark of the body. Stresses on the connective tissues at a joint increase as the joint moves towards the limit of its range of motion.

Radial Deviation: Bending the wrist toward the thumb side.

Raynaud’s Syndrome: A progressive color change of the fingers in response to cold or vibration, due to decreased circulation (also known as vibration syndrome or white finger).

Recovery Time: Work periods when task demands are light or when rest breaks are scheduled, permitting a person to recover from heavy effort work such as prolonged fixed postures.

Redesign: Changes to an existing workplace or to production equipment to make it suitable for more employees; also, the reexamination of job requirements and their patterns of occurrence. Redesign is more expensive than incorporation of ergonomic principles in the initial design of a job.

Rest Allowances: Recovery time, including regularly scheduled work breaks, usually provided in jobs where heavy physical work or exposure to environmental extremes occurs. Rest allowances are built into the job standard so that productivity ratings recognize the need for additional recovery time in these jobs.

Risk Factors: Conditions of a job, process, or operation that contribute to the risk of developing CTDs.

Static Exertion: Static exertions refer to physical exertions (gripping, holding a posture) in which the same position or posture is held throughout the exertion (also referred to as “static loading”).

Supination: The action of rotating the forearm outward so that the hand is palm up.

Task: A subunit of a job or the group of activities that accomplishes the work objective or job.

Tendonitis: Tendons connect muscles to bones. Tendonitis is the result of the inflammation of tendons at a body part.

Tenosynovitis: Swelling and inflammation of the sheath that surrounds certain tendons. The sheath produces a lubricating fluid for the tendon; tenosynovitis results from a decreased capacity to produce this lubricating fluid.

Torque (Moment): A force that produces or tends to produce rotation; the rotational force about a point (e.g., torque is the force required to tighten a bolt). Excessive torque forces have been associated with CTDs to the upper extremities, particularly the elbow.

Trigger Finger: Tendons in the finger joints can swell due to overuse, “locking” the finger into a fixed position.

Ulnar Deviation: Bending the wrist towards the little finger side.

Upper Extremity: The hand, wrist, elbow , arm, shoulder, and/or neck.

Vibration: The oscillatory motion of a physical body. Localized vibration, such as hand-arm vibration, is produced by contact with powered tools or equipment or with vibrating structures. Whole-body vibration occurs while standing or seated in vibrating environments or objects, such as trucks or heavy machinery.

Work Cycle: The work cycle consists of an exertion period and a recovery (or smaller exertion) period necessary to complete one sequence of a task, before the sequence is repeated.

Work Methods: The physical methods used to perform the tasks of a job, such as reaching, gripping, using tools and equipment, or discarding objects.

Work Recovery Cycles: The job pattern that defines how work is organized with respect to lighter tasks or rest. High work/recovery ratios, measured as continuous time on each type of activity, have higher potential for fatigue.

Workstation: The entire area accessed by a worker when performing a specific task or job cycle.

My Essentia table is at its lowest position, but the digital display does not show the correct height 2017-06-02T19:50:40+00:00

Possible Causes:

  • The control box may not be set with the correct initial settings. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Press the DOWN button to move table to its lowest position.
  2. Press the S button (display shows S-).
  3. Press the DOWN button for 5 seconds until the display starts flashing.
  4. Use the UP or DOWN buttons to change display height.
  5. Press the S button to confirm the new lowest height shown on the display. 

How do I restrict the MAXIMUM height of the Essentia table?  2017-06-02T19:50:40+00:00

Possible Causes:

  • Use this procedure if you have a permanent obstruction within the upper travel range of the table.

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Raise the desk to the desired new MAXIMUM height.
  2. Press and hold both the S and UP buttons at the same time for 10 seconds. The Control Box will “double- click” and the new MAXIMUM limit is set. 

*Note this will only work for heights 36″ and above.

My Essentia table will not go up as high as it should. How do I remove a MAXIMUM height restriction? 2017-06-02T19:50:40+00:00

Solution:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Raise the desk to the highest point it will go.
  2. Press and hold both the S and UP buttons at the same time for 10 seconds. The Control Box will “click” once and the Control Box is now reset to factory settings. 

How do I restrict the MINIMUM height of the Essentia table?  2017-06-02T19:50:40+00:00

Solution:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

Use this procedure if you have a permanent obstruction within the lower travel range of the table. 

  1. Lower the desk to the desired new MINIMUM height.
  2. Press and hold both the S and DOWN buttons at the same time for 10 seconds. The Control Box will “double- click” and the new MINIMUM limit is set. 

*Note this will only work for heights 35″ and below. 

My Essentia table will not go down as low as it should. How do I remove a MINIMUM height restriction?  2017-06-02T19:50:40+00:00

Solution:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Lower the desk to its lowest point.
  2. Press and hold both the S and DOWN buttons at the same time for 10 seconds. The Control Box will “click” once and the Control Box is now reset to factory settings. 

“E12” / “E13” / “E14” displays on the digital display  2017-06-02T19:50:40+00:00

Possible Causes:

  1. Defect in leg connector Channel 1 (E12), Channel 2 (E13) or Channel 3 (E14) 
  2. The white connector in one of the motors could have a loose connection causing the table to malfunction and one of the above errors to display

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

2. Perform the procedures in Question 8 above to assess and fix a motor connector issue.

3. If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

“E24” / “E25” / “E26” displays on the digital display  2017-06-02T19:50:40+00:00

Possible Causes:

  1. Too much current detected in Motor 1 (E24), Motor 2 (E25) or Motor 3 (E26)
  2. An object could be blocking the free movement of the table
  3. Too much weight could be placed on the table 

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Remove some of the load from the table and perform reset procedure below. If table functions normally, too much weight was put on the table.

3. Reset the table:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

4. If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

“Hot” displays on the digital display 2017-06-02T19:50:40+00:00

Possible Causes:

  • The table has an intermittency function that means it will automatically stop operating if the motors get too hot. 

Solutions:

  • The table will be inoperable for 5-10 minutes but then should start working normally again. 

“E60” displays on the digital display  2017-06-02T19:50:40+00:00

Possible Causes:

  1. An object could be blocking the free movement of the table
  2. Too much weight could be placed on the table 
  3. The glides may not be extended correctly
  4. The legs may be crooked, creating internal resistance 

Solutions:

1. If the base is tested without a worksurface, it is likely that this error will occur as the anti-collision sensor needs a minimal amount of weight to function. Place a worksurface on the base and re-attempt to raise the table.

2. Check for any obstructions or impediments that the table may be hitting.

3. The weight capacity for this switch is 225lbs including the worksurface (300lbs for 3-leg table). If there is too much weight on the table, the anti-collision function will engage.

4. Check that the glides are extended so that the table is level.

5. On installation, one or both legs could be slightly crooked. Lift the left back corner of the tabletop so the leg lifts off the ground and settles in a fully upright position. Repeat with the right back corner.

6. After attempting these fixes, perform the reset procedure:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

“E70” displays on the digital display  2017-06-02T19:50:40+00:00

Possible Causes:

  1. A motor has been newly connected to the control box 
  2. A motor has been disconnected from the control box 
  3. The control box has just been unplugged and replugged

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

A red light on the control box is on or blinking  2017-06-02T19:50:40+00:00

Possible Causes:

  • The control box has an internal error

Solutions:

 

 

 

1. Reset the table:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally.
  • If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

Non programmable switch  2017-06-02T19:50:40+00:00
  • If your table is equipped with the standard switch (STDSWITCH) with no display, please contact Technical Support at 1-800-959-9675 option-2.

Identifying your adjustable keyboard arm 2017-06-02T19:50:40+00:00

Pinnacle-2 Arm

Gemini Dual Arm

The Gemini Dual platform is not level  2017-06-02T19:50:40+00:00

Possible Causes:

  1. Gemini arm needs level platform adjustment

Solutions:

1. Adjust level position of Gemini platform:

  • Remove plastic caps and loosen all four nuts of crossbar where it attaches to dual arms.

 

 

 

 

  • Use a level on the platform to confirm and then hold while re-tightening all four nuts.

The Gemini Dual arm does not hold position 2017-06-02T19:50:40+00:00

Possible Causes:

  1. Gemini arm needs position adjustment
  2. Gemini arm needs tension adjustment
  3. Gemini arm needs tilt adjustment

Solutions:

1. Adjust position of Gemini arm:

  • Locate Brake release at underside of secondary worksurface.

 

 

 

 

 

  • Pull the brake release while holding the secondary worksurface then adjust secondary worksurface up / down, release the brake to lock position.

2. Adjust tension of Gemini arm:

  • Remove the adjustment access cover by prying the snap in covers with a screwdriver.

 

 

 

 

 

  • Place the 9/16” socket over the hex spring hub and pull the wrench towards the front of the worksurface to increase spring tension. The gravity fed spring lock will click into the next available position.

 

 

 

 

 

  • Adjust both springs equally to counterbalance the adjustable worksurface with an appropriate amount of spring lift.
  • When the appropriate counterbalance is achieved snap the adjustment access cover back over the access hole.

3. Decrease tension of Gemini arm:

  • Remove the adjustment access cover by prying the snap in covers with a screwdriver.

 

 

 

 

 

  • Place the 9/16” socket over the hex spring hub turn as if to increase the setting, this releases the spring lock.
  • Pull the gravity fed spring lock with one hand and slowly turn the socket towards the rear of the worksurface to unwind the spring tension completely with the other. CAUTION: The spring is under significant force to unwind.

 

 

 

 

 

  • Release the spring lock.
  • Adjust both springs equally to counterbalance the adjustable worksurface with an appropriate amount of spring lift.
  • When the appropriate counterbalance is achieved snap the adjustment access cover back over the access hole.

4. Adjust tilt of Gemini arm:: 

  • Loosen star knob on right side dual arm while holding the secondary worksurface.

 

 

 

 

  • Adjust the tilt of the secondary worksurface and then re-tighten the knob.

5. If unable to adjust contact Technical support at 1-800-959-9675 option-2.

The Pinnacle 2 arm does not hold position 2017-06-02T19:50:40+00:00

Possible Causes:

  1. Pinnacle-2 arm needs tension adjustment
  2. Pinnacle-2 arm needs tilt adjustment

Solutions:

1. Adjust tension of Pinnacle-2 arm:  

  • Locate tension spring on underside of arm.

 

 

 

 

 

  • If arm is dropping increase tension by installing end of spring thru hole in bracket that hangs down from track.

 

 

 

 

 

  • If arm is raising decrease tension removing end of spring from hole in bracket and allow end of spring to rest in angle cut-out.

2. Adjust tilt tension of Pinnacle-2 arm:

  • Locate adjustment knob on right hand side of arm.

 

 

 

 

 

  • If platform is tilting forward tighten by turning adjustment knob clockwise.

3. A negative tilt is recommended for proper ergonomic alignment of wrists:

  • If platform is set for positive tilt you may need to tighten knob one or two turns.

4. If unable to adjust contact Technical support at 1-800-959-9675 option-2.

Identifying your Workrite monitor mount 2017-06-02T19:50:40+00:00

Conform and Poise Standard Arm

Conform and Poise HD Arm

Conform Static Arm

Willow Monitor Arm

The arm does not hold position (Conform and Poise Standard Arm) 2017-06-02T19:50:40+00:00

Possible Causes:

  1. Conform / Poise standard arm needs tension adjustment
  2. Conform / Poise standard arm needs tilt adjustment
  3. Monitor does not meet specifications of Conform or Poise Standard arm 

Solutions:

1. Adjust tension of Conform / Poise Standard arm:

  • Locate adjustment screw on backside of main forearm.

 

 

 

 

  • If monitor is dropping in height increase tension by turning adjustment screw counter-clockwise.
  • If monitor is rising in height decrease tension by turning adjustment screw clockwise.

2. Adjust tilt tension of Conform / Poise Standard arm.

  • Locate adjustment screw where arm attaches to back of monitor.

 

 

 

 

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Conform or Poise Standard arm; Conform Standard: 5-17 lbs. and thickness less than 4 inches, Poise Standard: 8-22 lbs. and thickness less than 4 inches.

4. If the monitor meets the specifications but unable to adjust contact Technical support at 1-800-959-9675 option-2.

The arm does not hold position (Conform and Poise Heavy Duty Arm) 2017-06-02T19:50:40+00:00

Possible Causes:

  1. Conform / Poise Heavy Duty arm needs tension adjustment
  2. Conform / Poise Heavy Duty arm needs tilt adjustment
  3. Monitor does not meet specifications of Conform or Poise Heavy Duty arm 

Solutions:

1. Adjust tension of Conform / Poise Heavy Duty arm:

  • Locate adjustment screw on backside of main forearm.

 

 

 

 

  • If arm is dropping increase tension by turning adjustment screw counter-clockwise.
  • If arm is raising decrease tension by turning adjustment screw clockwise.

2. Adjust tilt tension of Conform / Poise Heavy Duty arm:

  • Locate adjustment screw where arm attaches to back of monitor.

 

 

 

 

 

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Conform or Poise Heavy Duty arm; Conform HD: 17-40 lbs., Poise HD: 18-42 lbs.

4. If the monitor meets the specifications but unable to adjust contact Technical support at 1-800-959-9675 option-2.

The arm does not hold position (Conform Static Arm) 2017-06-02T19:50:40+00:00

Possible Causes:

  1. Conform static arm needs tilt adjustment
  2. Monitor does not meet specifications of Conform Static arm

Solutions:

1. Adjust tilt tension of Conform Static arm:

  • Locate adjustment screw where arm attaches to back of monitor.

 

 

 

 

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

2. Confirm the monitor meets the specifications of the Conform Static arm: 1-16 lbs. and thickness less than 4 inches.

3. If the monitor meets the specifications but unable to adjust contact Technical support at 1-800-959-9675 option-2.

The arm does not hold position (Willow Monitor Arm) 2017-06-02T19:50:40+00:00

Possible Causes:

  1. Willow monitor arm needs friction adjustment
  2. Willow monitor arm needs tilt adjustment
  3. Monitor does not meet specifications of Willow monitor arm

Solutions:

1. Adjust friction of Willow monitor arm:

  • Locate friction adjustment screws on side of main forearm.

 

 

 

 

  • If arm is dropping increase friction by turning both adjustment screws clockwise; make small adjustments to both screws in the same amount.
  • If arm is raising decrease friction by turning both adjustment screws counter-clockwise; make small adjustments to both screws in the same amount.

2. Adjust tilt tension of Willow monitor arm.

  • Locate adjustment screw where arm attaches to back of monitor.

 

 

 

 

 

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Willow monitor arm: 1-14 lbs. 

4. If the monitor meets the specifications but unable to adjust contact Technical support at 1-800-959-9675 option-2.

Identifying your Sierra HXL control box 2017-06-02T19:50:41+00:00

Sierra HXL Control Box

My table will not move at all 2017-06-02T19:50:41+00:00

Possible Causes:

  • Power receptacle is not live
  • Table is locked 
  • Table needs to be reset 
  • Power adapter is defective 
  • Control box is defective 
  • Switch is defective

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Unlock table:

 

 

 

  • Press memory buttons in this order, one after the other, memory button #1, #2, #3.

2. Reset table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.

4. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.

5. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 2-3 above. The leg should function normally.

6. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

My table only moves down not up 2017-06-02T19:50:41+00:00

Possible Causes:

  • Table needs to be reset

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Reset table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

My table is at its lowest position, but the digital display does not show the correct height 2017-06-02T19:50:41+00:00

Possible Causes:

  • The control switch may not be set with the correct initial settings. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press the down button to move the table to lowest position.
  • Measure height of table from floor to top of worksurface.
  • Press and hold both the UP and DOWN buttons simultaneously. Three dashes will appear. Wait for the numeric display to return.
  • Press the UP button until the display reads measured height”.
  • The display will flash when the change has been saved.

How do I restrict the MAXIMUM height of the table?  2017-06-02T19:50:40+00:00
  • Use this procedure if you have a permanent obstruction within the upper travel range of the table.

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Raise the desk to the desired new MAXIMUM height.
  • Press SET and UP button simultaneously for 2 seconds. The display shows HI and the new MAXIMUM limit is set. 

My table will not go up as high as it should. How do I remove a MAXIMUM height restriction? 2017-06-02T19:50:40+00:00

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

How do I restrict the MINIMUM height of the table?  2017-06-02T19:50:40+00:00
  • Use this procedure if you have a permanent obstruction within the lower travel range of the table. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Lower the desk to the desired new MINIMUM height.
  • Press SET and DOWN button simultaneously for 2 seconds. The display shows LO and the new MINIMUM limit is set. 

My table will not go down as low as it should. How do I remove a MINIMUM height restriction?  2017-06-02T19:50:40+00:00

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

“E23” / “E24” / “E25” displays on the digital display  2017-06-02T19:50:40+00:00

Possible Causes:

  • Defect in leg connector Port 1 (E23), Port 2 (E24) or Port 3 (E25) 

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

2. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat step 1 above. The leg should function normally.

3. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  

4. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.   

5. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

“E41” / “E42” / “E43” displays on the digital display  2017-06-02T19:50:40+00:00

Possible Causes:

  • Too much current detected at leg in Port 1 (E41), Port 2 (E42) or Port 3 (E43)
  • An object could be blocking the free movement of the table
  • Too much weight could be placed on the table 

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Identify which leg is plugged into which port; Port 1 (E41), Port 2 (E42) or Port 3 (E43)

3. Remove the load from above the specific leg and perform reset procedure below. If table functions normally, too much weight was put on the table.  

4. Reset the table:   

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

5. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  

6. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.  

7. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 3-4 above. The leg should function normally.

8. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Non programmable switch 2017-06-02T19:50:40+00:00
  • If your table is equipped with the STDSWITCH with no display, please contact Technical Support at 1-800-959-9675 option-2

Identifying your Sierra HX control box 2017-06-02T19:50:41+00:00

Sierra HX Control Box

My table will not move at all 2017-06-02T19:50:41+00:00

Possible Causes:

  1. Power receptacle is not live
  2. Table is locked (Digital display only)
  3. Table needs to be reset 
  4. Power adapter is defective 
  5. Control box is defective 
  6. Switch is defective

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Unlock table:

 

 

 

  • Press memory buttons in this order, one after the other, memory button #1, #2, #3.

2. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat step 2 above. The leg should function normally.

4. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.

5. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

My table only moves down not up 2017-06-02T19:50:41+00:00

Possible Causes:

  • Table needs to be reset

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

 

My table is at its lowest position, but the digital display does not show the correct height 2017-06-02T19:50:41+00:00

Possible Causes:

  • The control switch may not be set with the correct initial settings. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press the DOWN button to move table to its lowest position.
  • Measure height of table from floor to top of worksurface.
  • Press and hold both the UP and DOWN buttons simultaneously. Three dashes will appear. Wait for the numeric display to return.
  • Press the UP button until the display reads measured height.
  • The display will flash when the change has been saved.

How do I restrict the MAXIMUM height of the table?  2017-06-02T19:50:41+00:00

Use this procedure if you have a permanent obstruction within the upper travel range of the table.

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Raise the desk to the desired new MAXIMUM height.
  • Press SET and UP button simultaneously for 2 seconds. The display shows HI and the new MAXIMUM limit is set. 

My table will not go up as high as it should. How do I remove a MAXIMUM height restriction? 2017-06-02T19:50:41+00:00

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

How do I restrict the MINIMUM height of the table?  2017-06-02T19:50:41+00:00

Use this procedure if you have a permanent obstruction within the lower travel range of the table

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Lower the desk to the desired new MINIMUM height.
  • Press SET and DOWN button simultaneously for 2 seconds. The display shows LO and the new MINIMUM limit is set. 

My table will not go down as low as it should. How do I remove a MINIMUM height restriction?  2017-06-02T19:50:41+00:00

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

“E23” / “E24” / “E25” displays on the digital display  2017-06-02T19:50:41+00:00

Possible Causes:

  • Defect in leg connector Port 1 (E23), Port 2 (E24) or Port 3 (E25) 

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 
  1. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat step 1 above. The leg should function normally.
  2. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  
  3. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.  
  4. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

“E41” / “E42” / “E43” displays on the digital display 2017-06-02T19:50:41+00:00

Possible Causes:

  • Too much current detected at leg in Port 1 (E41), Port 2 (E42) or Port 3 (E43)
  • An object could be blocking the free movement of the table
  • Too much weight could be centered over one leg of the table 

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Identify which leg is plugged into which port; Port 1 (E41), Port 2 (E42) or Port 3 (E43).

3. Remove the load from above the specific leg and perform reset procedure below. If table functions normally, too much weight was put on the table.  

4. Reset the table 

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 
  1. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat step 3 above. The leg should function normally.
  2. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  
  3. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.  
  4. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Non programmable switch 2017-06-02T19:50:41+00:00

If your table is equipped with the STDSWITCH with no display, please contact Technical Support at 1-800-959-9675 option-2.

Only one leg moves up or down 2017-06-02T19:50:41+00:00

Possible Causes:

  1. Crank legs installed incorrectly
  2. Drive hex shaft between legs installed incorrectly 
  3. Contact Workrite Ergonomics customer service

Solutions:

1. Crank legs installed incorrectly:

  • The crank legs are identical and should be facing in the same orientation / direction.
  • Gear shaft access holes should on the sides of each leg and the front; as either leg may accept crank handle in the front. 

2. Drive hex shaft between legs installed incorrectly: 

  • Hex shaft engagement to the gear is controlled by c-clip position on the shaft.

 

 

 

 

  • On one leg the drive hex shaft engages gear closest to the side of the leg; on the other leg the drive hex shaft will go thru the leg to engage the same gear; drive hex shaft should be installed into same gear on both legs.

3. If the table still does not work, contact Technical Support at 1-800-959-9675 option-2.

My table will not move at all 2017-06-02T19:50:41+00:00

Possible Causes:

  1. Table coming into contact with an obstacle
  2. Crank legs installed incorrectly
  3. Drive hex shaft between legs installed incorrectly 
  4. Contact Workrite Ergonomics customer service

Solutions:

1. Table coming into contact with an obstacle.

  • Ensure table is free and clear on all sides and under work surface and not making contact with any obstacle.                      .

2. Crank legs installed incorrectly:

  • The crank legs are identical and should be facing in the same orientation / direction.
  • Gear shaft access holes should on the sides of each leg and the front; as either leg may accept crank handle in the front.

3. Drive hex shaft between legs installed incorrectly: 

  • Hex shaft engagement to the gear is controlled by c-clip position on the shaft.

 

 

 

 

  • On one leg the drive hex shaft engages gear closest to the side of the leg; on the other leg the drive hex shaft will go thru the leg to engage the same gear; drive hex shaft should be installed into same gear on both legs.

4. If the table still does not work, contact Technical Support at 1-800-959-9675 option-2.

The monitor does not hold position  2017-06-02T19:50:41+00:00

Possible Causes:

  1. Solace needs tension adjustment of the monitor
  2. Solace needs tilt adjustment of the monitor
  3. Contact Workrite Ergonomics customer Service

Solutions:

1. Adjust tension for the monitor:

 

 

 

 

 

 

 

 

 

 

  • Before adjusting tension, ensure monitor is at the highest position on the tower so the spring tails are no longer under tension.
  • Use the 3/16” Allen key to remove the two bolts securing the plastic top cap of the tower and remove cap.
  • Remove and install pins as necessary per the drawing while holding the monitor in the highest position. If pins are not needed, keep them inserted in the bracket hole for possible future use.

 

 

 

 

 

  • Once tension is acceptable, replace the cap and secure.

2. Adjust tilt tension for the monitor:

  • Use the 3/16” Allen key to adjust tension setting on both sides of the VESA plate.
  • Setting number 1 is for the lightest monitor and 4 is for heavy monitors. The factory default setting is 1. Adjust the screw until desirable tension is achieved.

 

 

 

 

 

3. If unable to adjust contact Technical support at 1-800-959-9675 option-2

The arm does not hold position  2017-06-02T19:50:41+00:00

Possible Causes:

  1. Solace needs tension counterbalance adjustment
  2. Solace platform needs leveling adjustment
  3. Call Workrite Customer Service

Solutions:

1. Adjust tension counterbalance of Solace arm: 

 

 

 

 

 

 

 

 

 

 

  • The arm must be held down to perform this adjustment.
  • Remove trim cap at back of arm.
  • Use the ¼” Allen key to turn middle bolt at back of arm.
  • Turning the bolt clockwise decreases the spring force reducing the counterbalance load.
  • Turning the bolt counterclockwise increases the spring force increasing the counterbalance load.

2. Adjust leveling of Solace platform:

 

 

 

 

 

 

 

 

 

 

  • Tray must be parallel to the work surface and swiveled 90 degrees to the base when adjusting.
  • Remove trim cap at back of arm.
  • Use the 3/16” Allen key to turn top bolt at back of arm.
  • Turn the bolt until the tray is level.

3. If unable to adjust contact Technical support at 1-800-959-9675 option-2.

My Verano Under-Cabinet Light will not turn on 2017-06-02T19:50:41+00:00

Possible Causes:

  1. Electrical outlet is not providing power
  2. Power cable not fully seated into transformer
  3. Transformer cable not fully seated into light
  4. Connecting cable not fully seated between lights
  5. Verano transformer has failed 

Solutions:

1. Electrical outlet is not providing power:

  • Verify outlet is providing power by plugging in another item that requires power to test.

2.Power Cable not fully seated into transformer:

 

 

 

 

  • Verify the power cable fully seated into transformer.

3.Transformer cable not fully seated into light: 


 
 
 
 
 

  • Verify the transformer cable fully seated into light.

4. Connecting cables not fully seated between lights: 

 

 

 

 

  • Verify the connecting cable fully seated between lights.

5. Verano transformer has failed.

 

 

 

 

  • Try swapping out the transformer with another known good one of the same voltage.

6. If the Verano light still does not work, contact Technical Support at 1-800-959-9675 option-2.

My Ciglio Under-Cabinet Light will not turn off 2017-06-02T19:50:41+00:00

Possible Causes:

  1. Ciglio with occupancy sensor turns light off after 15 minutes of inactivity and instantly back on when activity is detected.

Solutions:

  1. Do not orient the light so that the occupancy sensor is more than 8’ away from user, behind a monitor, or near a heat source such as a printer.

My Ciglio Under-Cabinet Light will not turn on 2017-06-02T19:50:41+00:00

Possible Causes:

  • Electrical outlet is not providing power
  • Connecting cables not fully seated into transformer
  • Connecting cables not fully seated between lights
  • Ciglio transformer has failed 

Solutions:

1. Electrical outlet is not providing power:

  • Verify outlet is providing power by plugging in another item that requires power to test.

2. Connecting Cable not fully seated into transformer:

 

 

 

 

  • Verify the connecting cable fully seated into transformer.
  • You should not see any gap between the connectors.

3. Connecting cables not fully seated between lights:

 

 

 

 

 

4. Ciglio transformer has failed:

 

 

 

 

  • Try swapping out the transformer with another known good one of the same voltage

5. If the Ciglio light still does not work, contact Technical Support at 1-800-959-9675 option-2.

Identifying Your Fundamentals EX Workcenter 2017-06-02T19:50:41+00:00

Fundamentals EX Master Leg

Fundamentals EX Companion Leg

My table will not move at all. 2017-06-02T19:50:41+00:00

Possible Causes:

  • Power receptacle is not live
  • Table is locked 
  • Table needs to be reset 
  • Power adapter is defective 
  • Control box is defective 
  • Switch is defective

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Unlock table:

  • Press memory buttons in this order, one after the other, memory button #1, #2, #3.

2. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the power cord / transformer.

4. If the table still does not work, try to replace the switch with a spare if available. Repeat the same with a spare power cord / transformer.   

5. If all the electronics seem to be functioning but the table is not operating properly, unplug the companion leg at the master leg. Repeat steps 2-3 above. If the master leg begins to move down, stop.

6. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

My table only moves down not up 2017-06-02T19:50:41+00:00

Possible Causes:

  • Table needs to be reset

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

My table is at its lowest position, but the digital display does not show the correct height 2017-06-02T19:50:41+00:00

Possible Causes:

  • The control switch may not be set with the correct initial settings. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press the DOWN button to move table to its lowest position.
  • Measure height of table from floor to top of worksurface.
  • Press and hold both the UP and DOWN buttons simultaneously. Three dashes will appear. Wait for the numeric display to return.
  • Press the UP button until the display reads measured height.
  • The display will flash when the change has been saved.

How do I restrict the MAXIMUM height of the table?  2017-06-02T19:50:41+00:00

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

Use this procedure if you have a permanent obstruction within the upper travel range of the table.

  1. Raise the desk to the desired new MAXIMUM height.
  2. Press SET and UP button simultaneously for 2 seconds. The display shows HI and the new MAXIMUM limit is set.

My table will not go up as high as it should. How do I remove a MAXIMUM height restriction? 2017-06-02T19:50:41+00:00

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

How do I restrict the MINIMUM height of the table?  2017-06-02T19:50:41+00:00

Use this procedure if you have a permanent obstruction within the lower travel range of the table.

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Lower the desk to the desired new MINIMUM height.
  2. Press SET and DOWN button simultaneously for 2 seconds. The display shows LO and the new MINIMUM limit is set.

My table will not go down as low as it should. How do I remove a MINIMUM height restriction?  2017-06-02T19:50:41+00:00

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

“E23” / “E24” displays on the digital display  2017-06-02T19:50:41+00:00

Possible Causes:

  • Defect in leg connector Port 1 (E23) Master Leg, Port 2 (E24) Companion Leg 

Solutions:

1. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

2. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the power cord / transformer.  

3. If the table still does not work, try to replace the switch with a spare if available. Repeat the same with a spare power cord / transformer.  

4. If all the electronics seem to be functioning but the table is not operating properly, unplug the companion leg at the master leg. Repeat steps 1-2 above. If the master leg begins to move down, stop.

5. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

“E41” / “E42” displays on the digital display  2017-06-02T19:50:41+00:00

Possible Causes:

  • Too much current detected in Port 1 (E41) Master Leg, Port 2 (E42) Companion Leg
  • An object could be blocking the free movement of the table
  • Too much weight could be centered over one leg of the table

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Remove some of the load from the table and perform reset procedure below. If table functions normally, too much weight was put on the table.

3. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

4. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  

5. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.   6. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 3-4 above. The leg should function normally.

7. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Non programmable switch 2017-06-02T19:50:41+00:00

If your table is equipped with the STDSWITCH with no display, please contact Technical Support at 1-800-959-9675 option-2.

Essentia Standard Switch 2017-01-26T14:09:31+00:00

My Astra Desk Light will not turn on 2017-06-02T19:50:46+00:00

Possible Causes:

  1. Electrical outlet is not providing power
  2. Astra shade is not fully seated into arm
  3. Astra transformer has failed
  4. Astra used with occupancy sensor

Solutions:

1. Electrical outlet is not providing power:

  • Verify outlet is providing power by plugging in another item that requires power to test.

2. Astra shade is not fully seated into arm:

  • Verify the Astra shade is fully seated into arm.
  • You should not see any gap between the Astra shade and arm.

3. Astra transformer has failed:

  • Try swapping out the transformer with another known good one of the same voltage.
  • First generation Astra=9VDC


 

 

 

 

 

 

  • Second generation Astra=24VDC

 

 

 

 

 

 

4. Astra Occupancy sensor in use: 

  • Be sure no objects are blocking full view of the sensor, as it may have trouble detecting the presence of a person in the work area.

5. If the Astra light still does not work, contact Technical Support at 1-800-959-9675 option-2.

My Astra Desk Light will not turn off 2017-06-02T19:50:46+00:00

Possible Causes:

  1. Auto-shutoff may be programmed
  2. Astra used with occupancy sensor

Solutions:

1. Auto-shutoff may be programmed:

  • Deactivate Auto-shutoff by pressing and holding the on/off button for 30 seconds, then release. The light will emit a triple flash to confirm feature turned off.
  • NOTE-Auto-shutoff feature will be disabled when an optional Occupancy sensor is in use. 

 

How can I order a product? 2017-06-02T19:50:46+00:00

Ordering a Workrite product is simple. Please use our rep finder to find a Workrite representative near you, call Workrite customer service at  1.800.959.9675, press “1” or visit our online store.

How can I find pricing on a product I’m interested in? 2017-06-02T19:50:46+00:00

List pricing on all our products can be found in our pricing and specification guide.

What are Workrite’s lead times? 2017-06-02T19:50:46+00:00

Lead times vary based on specific products and quantities ordered. For more information on our lead times, please consult our terms and conditions.

How can I find my tracking number? 2017-03-20T20:57:27+00:00

Tracking information becomes available the day your order ships. Please call Workrite customer service at 1.800.959.9675 for your tracking information.

How much do you charge for freight? 2017-06-02T19:50:46+00:00

All freight information including charges may be found in our terms and conditions. 

How do I become a dealer? 2017-06-02T19:50:46+00:00

To receive information about becoming a Workrite Ergonomics dealer, contact a sales representative near you using our rep finder. You may also contact Workrite customer server at  1.800.959.9675 – press “1”.

How do I clean and maintain my Wilsonart® Worksurface? 2017-06-02T19:50:46+00:00

Cleaning  your Wilsonart® worksurface is as simple as using a damp cloth or sponge and a mild soap or detergent. Rinse thoroughly with warm water and wipe dry. For more difficult stains or for the complete cleaning user guide, please click here.

How do I configure a workcenter? 2017-06-02T19:50:46+00:00

To configure a workcenter please consult our helpful Electric, Crank and Cascade Counterbalance configuration guides.

How do I Initialize or Reset my programable Control 2017-06-02T19:50:47+00:00

About Workrite Ergonomics

Founded in 1991, Workrite Ergonomics is an industry leader in the design, manufacture and distribution of height-adjustable workcenters and ergonomic office accessories, including adjustable keyboard platform systems and flat panel monitor support systems.

Quick Links

USA HQ Contact Info

2277 Pine View Way Suite 100, Petaluma, CA 94954

Phone: 1-800-959-9675

Fax: 1-800-930-8989

Web: www.workriteergo.com

Canadian HQ Contact Info

950 Warden Avenue, Toronto, Ontario M1L 4E3

Phone: 1-800-463-7731

Fax: 416-759-9272

Web: http://workriteergo.com/