About Workrite Ergonomics

Founded in 1991, Workrite Ergonomics is an industry leader in the design, manufacture and distribution of height-adjustable workcenters and ergonomic office accessories, including adjustable keyboard platform systems and flat panel monitor support systems.

Contact Info

2277 Pine View Way Suite 100, Petaluma, CA 94954

Phone: 1-800-959-9675

Fax: 1-800-930-8989

Web: www.workriteergo.com

Welcome To Workrite Ergonomics Support

Below you can find helpful information regarding our products, installations, settings and warranty. A large selection of our FAQ incorporates video walk-throughs for your convenience.  You may also contact Workrite customer service with more detailed questions.

Fundamentals EX Master Leg

Fundamentals EX Companion Leg

Possible Causes:

  • Power receptacle is not live
  • Table is locked 
  • Table needs to be reset 
  • Power adapter is defective 
  • Control box is defective 
  • Switch is defective

Solutions:

1. Unlock table:

  • Press memory buttons in this order, one after the other, memory button #1, #2, #3.

2. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the power cord / transformer.

4. If the table still does not work, try to replace the switch with a spare if available. Repeat the same with a spare power cord / transformer.   

5. If all the electronics seem to be functioning but the table is not operating properly, unplug the companion leg at the master leg. Repeat steps 2-3 above. If the master leg begins to move down, stop.

6. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • Table needs to be reset

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

Possible Causes:

  • The control switch may not be set with the correct initial settings. 

Solutions:

  • Press the DOWN button to move table to its lowest position.
  • Measure height of table from floor to top of worksurface.
  • Press and hold both the UP and DOWN buttons simultaneously. Three dashes will appear. Wait for the numeric display to return.
  • Press the UP button until the display reads measured height.
  • The display will flash when the change has been saved.

Solutions:

Use this procedure if you have a permanent obstruction within the upper travel range of the table.

  1. Raise the desk to the desired new MAXIMUM height.
  2. Press SET and UP button simultaneously for 2 seconds. The display shows HI and the new MAXIMUM limit is set.

  1. Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

Use this procedure if you have a permanent obstruction within the lower travel range of the table.

  1. Lower the desk to the desired new MINIMUM height.
  2. Press SET and DOWN button simultaneously for 2 seconds. The display shows LO and the new MINIMUM limit is set.

Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

Possible Causes:

  • Defect in leg connector Port 1 (E23) Master Leg, Port 2 (E24) Companion Leg 

Solutions:

1. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

2. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the power cord / transformer.  

3. If the table still does not work, try to replace the switch with a spare if available. Repeat the same with a spare power cord / transformer.  

4. If all the electronics seem to be functioning but the table is not operating properly, unplug the companion leg at the master leg. Repeat steps 1-2 above. If the master leg begins to move down, stop.

5. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • Too much current detected in Port 1 (E41) Master Leg, Port 2 (E42) Companion Leg
  • An object could be blocking the free movement of the table
  • Too much weight could be centered over one leg of the table

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Remove some of the load from the table and perform reset procedure below. If table functions normally, too much weight was put on the table.

3. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

4. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  

5. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.   6. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 3-4 above. The leg should function normally.

7. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

If your table is equipped with the STDSWITCH with no display, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Electrical outlet is not providing power
  2. Astra shade is not fully seated into arm
  3. Astra transformer has failed
  4. Astra used with occupancy sensor

Solutions:

1. Electrical outlet is not providing power:

  • Verify outlet is providing power by plugging in another item that requires power to test.

2. Astra shade is not fully seated into arm:

  • Verify the Astra shade is fully seated into arm.
  • You should not see any gap between the Astra shade and arm.

3. Astra transformer has failed:

  • Try swapping out the transformer with another known good one of the same voltage.
  • First generation Astra=9VDC. See picture #1
  • Second generation Astra=24VDC. See picture #2

4. Astra Occupancy sensor in use: 

  • Be sure no objects are blocking full view of the sensor, as it may have trouble detecting the presence of a person in the work area.

5. If the Astra light still does not work, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Auto-shutoff may be programmed
  2. Astra used with occupancy sensor

Solutions:

1. Auto-shutoff may be programmed:

  • Deactivate Auto-shutoff by pressing and holding the on/off button for 30 seconds, then release. The light will emit a triple flash to confirm feature turned off.
  • NOTE-Auto-shutoff feature will be disabled when an optional Occupancy sensor is in use. 

 

Cleaning  your Wilsonart® worksurface is as simple as using a damp cloth or sponge and a mild soap or detergent. Rinse thoroughly with warm water and wipe dry. For more difficult stains or for the complete cleaning user guide, please click here.

To configure a workcenter please consult our helpful Electric, Crank and Cascade Counterbalance configuration guides.

To receive information about becoming a Workrite Ergonomics dealer, contact a sales representative near you using our rep finder. You may also contact Workrite customer server at  1.800.959.9675 – press “1”.

Ordering a Workrite product is simple. Please use our rep finder to find a Workrite representative near you or call Workrite customer service at  1.800.959.9675, press “1”.

List pricing on all our products can be found in our pricing and specification guide.

Lead times vary based on specific products and quantities ordered. For more information on our lead times, please consult our terms and conditions.

Tracking information becomes available the day your order ships. Please call Workrite customer service at 1.800.959.9675 for your tracking information.

All freight information including charges may be found in our terms and conditions.