About Workrite Ergonomics

Founded in 1991, Workrite Ergonomics is an industry leader in the design, manufacture and distribution of height-adjustable workcenters and ergonomic office accessories, including adjustable keyboard platform systems and flat panel monitor support systems.

Contact Info

2277 Pine View Way Suite 100, Petaluma, CA 94954

Phone: 1-800-959-9675

Fax: 1-800-930-8989

Web: www.workriteergo.com

Welcome To Workrite Ergonomics Support

Below you can find helpful information regarding our products, installations, settings and warranty. A large selection of our FAQ incorporates video walk-throughs for your convenience.  You may also contact Workrite customer service with more detailed questions.

Possible Causes:

  1. Power receptacle is not live
  2. Table is locked 
  3. Table needs to be reset 
  4. Power adapter is defective 
  5. Control box is defective 
  6. Switch is defective 

Solutions:

1. Unlock the table:

 

 

 

 

 

 

  • Gently swipe across the bottom of the display being careful not to press any buttons.

2. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If the control box does not click or if there is no movement at all when the DOWN button is pushed, unplug and re-plug the table. If you see a red light on the control box, you may need to repeat this step 3 or 4 times. You will hear a click when the control box is plugged in which confirms the control box is working. 

4. If you still do not hear a click, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.  

5. If no spare electronics are available or if you have isolated a hardware issue, contact Technical support at 1-800-959-9675 option-2.

6. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 1-3 above. The leg should function normally.

7. If one leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • The control box may not be set with the correct initial settings. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Press the DOWN button to move table to its lowest position.
  2. Press the S button (display shows S-).
  3. Press the DOWN button for 5 seconds until the display starts flashing.
  4. Use the UP or DOWN buttons to change display height.
  5. Press the S button to confirm the new lowest height shown on the display. 

Possible Causes:

  • Use this procedure if you have a permanent obstruction within the upper travel range of the table.

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Raise the desk to the desired new MAXIMUM height.
  2. Press and hold both the S and UP buttons at the same time for 10 seconds. The Control Box will “double- click” and the new MAXIMUM limit is set. 

*Note this will only work for heights 36″ and above.

Solution:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Raise the desk to the highest point it will go.
  2. Press and hold both the S and UP buttons at the same time for 10 seconds. The Control Box will “click” once and the Control Box is now reset to factory settings. 

Solution:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

Use this procedure if you have a permanent obstruction within the lower travel range of the table. 

  1. Lower the desk to the desired new MINIMUM height.
  2. Press and hold both the S and DOWN buttons at the same time for 10 seconds. The Control Box will “double- click” and the new MINIMUM limit is set. 

*Note this will only work for heights 35″ and below. 

Solution:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Lower the desk to its lowest point.
  2. Press and hold both the S and DOWN buttons at the same time for 10 seconds. The Control Box will “click” once and the Control Box is now reset to factory settings. 

Possible Causes:

  1. Defect in leg connector Channel 1 (E12), Channel 2 (E13) or Channel 3 (E14) 
  2. The white connector in one of the motors could have a loose connection causing the table to malfunction and one of the above errors to display

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

2. Perform the procedures in Question 8 above to assess and fix a motor connector issue.

3. If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Too much current detected in Motor 1 (E24), Motor 2 (E25) or Motor 3 (E26)
  2. An object could be blocking the free movement of the table
  3. Too much weight could be placed on the table 

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Remove some of the load from the table and perform reset procedure below. If table functions normally, too much weight was put on the table.

3. Reset the table:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

4. If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • The table has an intermittency function that means it will automatically stop operating if the motors get too hot. 

Solutions:

  • The table will be inoperable for 5-10 minutes but then should start working normally again. 

Possible Causes:

  1. An object could be blocking the free movement of the table
  2. Too much weight could be placed on the table 
  3. The glides may not be extended correctly
  4. The legs may be crooked, creating internal resistance 

Solutions:

1. If the base is tested without a worksurface, it is likely that this error will occur as the anti-collision sensor needs a minimal amount of weight to function. Place a worksurface on the base and re-attempt to raise the table.

2. Check for any obstructions or impediments that the table may be hitting.

3. The weight capacity for this switch is 225lbs including the worksurface (300lbs for 3-leg table). If there is too much weight on the table, the anti-collision function will engage.

4. Check that the glides are extended so that the table is level.

5. On installation, one or both legs could be slightly crooked. Lift the left back corner of the tabletop so the leg lifts off the ground and settles in a fully upright position. Repeat with the right back corner.

6. After attempting these fixes, perform the reset procedure:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. A motor has been newly connected to the control box 
  2. A motor has been disconnected from the control box 
  3. The control box has just been unplugged and replugged

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • The control box has an internal error

Solutions:

 

 

 

1. Reset the table:

  • Unplug the power cord from the wall. 
  • Unplug the leg motor cables, the power cord and switch from the control box. 
  • Wait 10 seconds. 
  • Re-plug the leg motor cables, the power cord and the switch into the control box. 
  • Re-plug the power cord into the wall (this must be done last). You should hear the control box click when it is plugged in to assure there is power. 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for approximately 6 seconds until you hear a click and see a slight movement in the table. 
  • Press the UP button and the table should now work normally.
  • If this does not solve the problem, contact Technical Support at 1-800-959-9675 option-2.

  • If your table is equipped with the standard switch (STDSWITCH) with no display, please contact Technical Support at 1-800-959-9675 option-2.

Pinnacle-2 Arm

Gemini Dual Arm

Possible Causes:

  1. Gemini arm needs level platform adjustment

Solutions:

1. Adjust level position of Gemini platform:

  • Remove plastic caps and loosen all four nuts of crossbar where it attaches to dual arms.

 

 

 

 

  • Use a level on the platform to confirm and then hold while re-tightening all four nuts.

Possible Causes:

  1. Gemini arm needs position adjustment
  2. Gemini arm needs tension adjustment
  3. Gemini arm needs tilt adjustment

Solutions:

1. Adjust position of Gemini arm:

  • Locate Brake release at underside of secondary worksurface.

 

 

 

 

 

  • Pull the brake release while holding the secondary worksurface then adjust secondary worksurface up / down, release the brake to lock position.

2. Adjust tension of Gemini arm:

  • Remove the adjustment access cover by prying the snap in covers with a screwdriver.

 

 

 

 

 

  • Place the 9/16” socket over the hex spring hub and pull the wrench towards the front of the worksurface to increase spring tension. The gravity fed spring lock will click into the next available position.

 

 

 

 

 

  • Adjust both springs equally to counterbalance the adjustable worksurface with an appropriate amount of spring lift.
  • When the appropriate counterbalance is achieved snap the adjustment access cover back over the access hole.

3. Decrease tension of Gemini arm:

  • Remove the adjustment access cover by prying the snap in covers with a screwdriver.

 

 

 

 

 

  • Place the 9/16” socket over the hex spring hub turn as if to increase the setting, this releases the spring lock.
  • Pull the gravity fed spring lock with one hand and slowly turn the socket towards the rear of the worksurface to unwind the spring tension completely with the other. CAUTION: The spring is under significant force to unwind.

 

 

 

 

 

  • Release the spring lock.
  • Adjust both springs equally to counterbalance the adjustable worksurface with an appropriate amount of spring lift.
  • When the appropriate counterbalance is achieved snap the adjustment access cover back over the access hole.

4. Adjust tilt of Gemini arm:: 

  • Loosen star knob on right side dual arm while holding the secondary worksurface.

 

 

 

 

  • Adjust the tilt of the secondary worksurface and then re-tighten the knob.

5. If unable to adjust contact Technical support at 1-800-959-9675 option-2.

Possible Causes:

  1. Pinnacle-2 arm needs tension adjustment
  2. Pinnacle-2 arm needs tilt adjustment

Solutions:

1. Adjust tension of Pinnacle-2 arm:  

  • Locate tension spring on underside of arm.

 

 

 

 

 

  • If arm is dropping increase tension by installing end of spring thru hole in bracket that hangs down from track.

 

 

 

 

 

  • If arm is raising decrease tension removing end of spring from hole in bracket and allow end of spring to rest in angle cut-out.

2. Adjust tilt tension of Pinnacle-2 arm:

  • Locate adjustment knob on right hand side of arm.

 

 

 

 

 

  • If platform is tilting forward tighten by turning adjustment knob clockwise.

3. A negative tilt is recommended for proper ergonomic alignment of wrists:

  • If platform is set for positive tilt you may need to tighten knob one or two turns.

4. If unable to adjust contact Technical support at 1-800-959-9675 option-2.

Conform and Poise Standard Arm

Conform and Poise HD Arm

Conform Static Arm

Willow Monitor Arm

Possible Causes:

  1. Conform / Poise standard arm needs tension adjustment
  2. Conform / Poise standard arm needs tilt adjustment
  3. Monitor does not meet specifications of Conform or Poise Standard arm 

Solutions:

1. Adjust tension of Conform / Poise Standard arm:

  • Locate adjustment screw on backside of main forearm.

 

 

 

 

  • If monitor is dropping in height increase tension by turning adjustment screw counter-clockwise.
  • If monitor is rising in height decrease tension by turning adjustment screw clockwise.

2. Adjust tilt tension of Conform / Poise Standard arm.

  • Locate adjustment screw where arm attaches to back of monitor.

 

 

 

 

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Conform or Poise Standard arm; Conform Standard: 5-17 lbs. and thickness less than 4 inches, Poise Standard: 8-22 lbs. and thickness less than 4 inches.

4. If the monitor meets the specifications but unable to adjust contact Technical support at 1-800-959-9675 option-2.

Possible Causes:

  1. Conform / Poise Heavy Duty arm needs tension adjustment
  2. Conform / Poise Heavy Duty arm needs tilt adjustment
  3. Monitor does not meet specifications of Conform or Poise Heavy Duty arm 

Solutions:

1. Adjust tension of Conform / Poise Heavy Duty arm:

  • Locate adjustment screw on backside of main forearm.

 

 

 

 

  • If arm is dropping increase tension by turning adjustment screw counter-clockwise.
  • If arm is raising decrease tension by turning adjustment screw clockwise.

2. Adjust tilt tension of Conform / Poise Heavy Duty arm:

  • Locate adjustment screw where arm attaches to back of monitor.

 

 

 

 

 

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Conform or Poise Heavy Duty arm; Conform HD: 17-40 lbs., Poise HD: 18-42 lbs.

4. If the monitor meets the specifications but unable to adjust contact Technical support at 1-800-959-9675 option-2.

Possible Causes:

  1. Conform static arm needs tilt adjustment
  2. Monitor does not meet specifications of Conform Static arm

Solutions:

1. Adjust tilt tension of Conform Static arm:

  • Locate adjustment screw where arm attaches to back of monitor.

 

 

 

 

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

2. Confirm the monitor meets the specifications of the Conform Static arm: 1-16 lbs. and thickness less than 4 inches.

3. If the monitor meets the specifications but unable to adjust contact Technical support at 1-800-959-9675 option-2.

Possible Causes:

  1. Willow monitor arm needs friction adjustment
  2. Willow monitor arm needs tilt adjustment
  3. Monitor does not meet specifications of Willow monitor arm

Solutions:

1. Adjust friction of Willow monitor arm:

  • Locate friction adjustment screws on side of main forearm.

 

 

 

 

  • If arm is dropping increase friction by turning both adjustment screws clockwise; make small adjustments to both screws in the same amount.
  • If arm is raising decrease friction by turning both adjustment screws counter-clockwise; make small adjustments to both screws in the same amount.

2. Adjust tilt tension of Willow monitor arm.

  • Locate adjustment screw where arm attaches to back of monitor.

 

 

 

 

 

  • If monitor screen is falling or tilting forward tighten by turning adjustment screw clockwise.

3. Confirm the monitor meets the specifications of the Willow monitor arm: 1-14 lbs. 

4. If the monitor meets the specifications but unable to adjust contact Technical support at 1-800-959-9675 option-2.

Sierra HXL Control Box

Possible Causes:

  • Power receptacle is not live
  • Table is locked 
  • Table needs to be reset 
  • Power adapter is defective 
  • Control box is defective 
  • Switch is defective

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Unlock table:

 

 

 

  • Press memory buttons in this order, one after the other, memory button #1, #2, #3.

2. Reset table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.

4. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.

5. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 2-3 above. The leg should function normally.

6. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • Table needs to be reset

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Reset table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

Possible Causes:

  • The control switch may not be set with the correct initial settings. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press the down button to move the table to lowest position.
  • Measure height of table from floor to top of worksurface.
  • Press and hold both the UP and DOWN buttons simultaneously. Three dashes will appear. Wait for the numeric display to return.
  • Press the UP button until the display reads measured height”.
  • The display will flash when the change has been saved.

  • Use this procedure if you have a permanent obstruction within the upper travel range of the table.

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Raise the desk to the desired new MAXIMUM height.
  • Press SET and UP button simultaneously for 2 seconds. The display shows HI and the new MAXIMUM limit is set. 

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

  • Use this procedure if you have a permanent obstruction within the lower travel range of the table. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Lower the desk to the desired new MINIMUM height.
  • Press SET and DOWN button simultaneously for 2 seconds. The display shows LO and the new MINIMUM limit is set. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

Possible Causes:

  • Defect in leg connector Port 1 (E23), Port 2 (E24) or Port 3 (E25) 

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

2. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat step 1 above. The leg should function normally.

3. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  

4. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.   

5. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • Too much current detected at leg in Port 1 (E41), Port 2 (E42) or Port 3 (E43)
  • An object could be blocking the free movement of the table
  • Too much weight could be placed on the table 

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Identify which leg is plugged into which port; Port 1 (E41), Port 2 (E42) or Port 3 (E43)

3. Remove the load from above the specific leg and perform reset procedure below. If table functions normally, too much weight was put on the table.  

4. Reset the table:   

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

5. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  

6. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.  

7. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 3-4 above. The leg should function normally.

8. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

  • If your table is equipped with the STDSWITCH with no display, please contact Technical Support at 1-800-959-9675 option-2

Sierra HX Control Box

Possible Causes:

  1. Power receptacle is not live
  2. Table is locked (Digital display only)
  3. Table needs to be reset 
  4. Power adapter is defective 
  5. Control box is defective 
  6. Switch is defective

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Unlock table:

 

 

 

  • Press memory buttons in this order, one after the other, memory button #1, #2, #3.

2. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat step 2 above. The leg should function normally.

4. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.

5. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • Table needs to be reset

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

 

Possible Causes:

  • The control switch may not be set with the correct initial settings. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press the DOWN button to move table to its lowest position.
  • Measure height of table from floor to top of worksurface.
  • Press and hold both the UP and DOWN buttons simultaneously. Three dashes will appear. Wait for the numeric display to return.
  • Press the UP button until the display reads measured height.
  • The display will flash when the change has been saved.

Use this procedure if you have a permanent obstruction within the upper travel range of the table.

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Raise the desk to the desired new MAXIMUM height.
  • Press SET and UP button simultaneously for 2 seconds. The display shows HI and the new MAXIMUM limit is set. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

Use this procedure if you have a permanent obstruction within the lower travel range of the table

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Lower the desk to the desired new MINIMUM height.
  • Press SET and DOWN button simultaneously for 2 seconds. The display shows LO and the new MINIMUM limit is set. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

Possible Causes:

  • Defect in leg connector Port 1 (E23), Port 2 (E24) or Port 3 (E25) 

Solutions:

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 
  1. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat step 1 above. The leg should function normally.
  2. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  
  3. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.  
  4. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • Too much current detected at leg in Port 1 (E41), Port 2 (E42) or Port 3 (E43)
  • An object could be blocking the free movement of the table
  • Too much weight could be centered over one leg of the table 

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Identify which leg is plugged into which port; Port 1 (E41), Port 2 (E42) or Port 3 (E43).

3. Remove the load from above the specific leg and perform reset procedure below. If table functions normally, too much weight was put on the table.  

4. Reset the table 

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 
  1. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat step 3 above. The leg should function normally.
  2. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  
  3. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.  
  4. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

If your table is equipped with the STDSWITCH with no display, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Crank legs installed incorrectly
  2. Drive hex shaft between legs installed incorrectly 
  3. Contact Workrite Ergonomics customer service

Solutions:

1. Crank legs installed incorrectly:

  • The crank legs are identical and should be facing in the same orientation / direction.
  • Gear shaft access holes should on the sides of each leg and the front; as either leg may accept crank handle in the front. 

2. Drive hex shaft between legs installed incorrectly: 

  • Hex shaft engagement to the gear is controlled by c-clip position on the shaft.

 

 

 

 

  • On one leg the drive hex shaft engages gear closest to the side of the leg; on the other leg the drive hex shaft will go thru the leg to engage the same gear; drive hex shaft should be installed into same gear on both legs.

3. If the table still does not work, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Table coming into contact with an obstacle
  2. Crank legs installed incorrectly
  3. Drive hex shaft between legs installed incorrectly 
  4. Contact Workrite Ergonomics customer service

Solutions:

1. Table coming into contact with an obstacle.

  • Ensure table is free and clear on all sides and under work surface and not making contact with any obstacle.                      .

2. Crank legs installed incorrectly:

  • The crank legs are identical and should be facing in the same orientation / direction.
  • Gear shaft access holes should on the sides of each leg and the front; as either leg may accept crank handle in the front.

3. Drive hex shaft between legs installed incorrectly: 

  • Hex shaft engagement to the gear is controlled by c-clip position on the shaft.

 

 

 

 

  • On one leg the drive hex shaft engages gear closest to the side of the leg; on the other leg the drive hex shaft will go thru the leg to engage the same gear; drive hex shaft should be installed into same gear on both legs.

4. If the table still does not work, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Solace needs tension adjustment of the monitor
  2. Solace needs tilt adjustment of the monitor
  3. Contact Workrite Ergonomics customer Service

Solutions:

1. Adjust tension for the monitor:

 

 

 

 

 

 

 

 

 

 

  • Before adjusting tension, ensure monitor is at the highest position on the tower so the spring tails are no longer under tension.
  • Use the 3/16” Allen key to remove the two bolts securing the plastic top cap of the tower and remove cap.
  • Remove and install pins as necessary per the drawing while holding the monitor in the highest position. If pins are not needed, keep them inserted in the bracket hole for possible future use.

 

 

 

 

 

  • Once tension is acceptable, replace the cap and secure.

2. Adjust tilt tension for the monitor:

  • Use the 3/16” Allen key to adjust tension setting on both sides of the VESA plate.
  • Setting number 1 is for the lightest monitor and 4 is for heavy monitors. The factory default setting is 1. Adjust the screw until desirable tension is achieved.

 

 

 

 

 

3. If unable to adjust contact Technical support at 1-800-959-9675 option-2

Possible Causes:

  1. Solace needs tension counterbalance adjustment
  2. Solace platform needs leveling adjustment
  3. Call Workrite Customer Service

Solutions:

1. Adjust tension counterbalance of Solace arm: 

 

 

 

 

 

 

 

 

 

 

  • The arm must be held down to perform this adjustment.
  • Remove trim cap at back of arm.
  • Use the ¼” Allen key to turn middle bolt at back of arm.
  • Turning the bolt clockwise decreases the spring force reducing the counterbalance load.
  • Turning the bolt counterclockwise increases the spring force increasing the counterbalance load.

2. Adjust leveling of Solace platform:

 

 

 

 

 

 

 

 

 

 

  • Tray must be parallel to the work surface and swiveled 90 degrees to the base when adjusting.
  • Remove trim cap at back of arm.
  • Use the 3/16” Allen key to turn top bolt at back of arm.
  • Turn the bolt until the tray is level.

3. If unable to adjust contact Technical support at 1-800-959-9675 option-2.

Possible Causes:

  1. Electrical outlet is not providing power
  2. Power cable not fully seated into transformer
  3. Transformer cable not fully seated into light
  4. Connecting cable not fully seated between lights
  5. Verano transformer has failed 

Solutions:

1. Electrical outlet is not providing power:

  • Verify outlet is providing power by plugging in another item that requires power to test.

2.Power Cable not fully seated into transformer:

 

 

 

 

  • Verify the power cable fully seated into transformer.

3.Transformer cable not fully seated into light: 


 
 
 
 
 

  • Verify the transformer cable fully seated into light.

4. Connecting cables not fully seated between lights: 

 

 

 

 

  • Verify the connecting cable fully seated between lights.

5. Verano transformer has failed.

 

 

 

 

  • Try swapping out the transformer with another known good one of the same voltage.

6. If the Verano light still does not work, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Ciglio with occupancy sensor turns light off after 15 minutes of inactivity and instantly back on when activity is detected.

Solutions:

  1. Do not orient the light so that the occupancy sensor is more than 8’ away from user, behind a monitor, or near a heat source such as a printer.

Possible Causes:

  • Electrical outlet is not providing power
  • Connecting cables not fully seated into transformer
  • Connecting cables not fully seated between lights
  • Ciglio transformer has failed 

Solutions:

1. Electrical outlet is not providing power:

  • Verify outlet is providing power by plugging in another item that requires power to test.

2. Connecting Cable not fully seated into transformer:

 

 

 

 

  • Verify the connecting cable fully seated into transformer.
  • You should not see any gap between the connectors.

3. Connecting cables not fully seated between lights:

 

 

 

 

 

4. Ciglio transformer has failed:

 

 

 

 

  • Try swapping out the transformer with another known good one of the same voltage

5. If the Ciglio light still does not work, contact Technical Support at 1-800-959-9675 option-2.

Fundamentals EX Master Leg

Fundamentals EX Companion Leg

Possible Causes:

  • Power receptacle is not live
  • Table is locked 
  • Table needs to be reset 
  • Power adapter is defective 
  • Control box is defective 
  • Switch is defective

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Unlock table:

  • Press memory buttons in this order, one after the other, memory button #1, #2, #3.

2. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

3. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the power cord / transformer.

4. If the table still does not work, try to replace the switch with a spare if available. Repeat the same with a spare power cord / transformer.   

5. If all the electronics seem to be functioning but the table is not operating properly, unplug the companion leg at the master leg. Repeat steps 2-3 above. If the master leg begins to move down, stop.

6. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • Table needs to be reset

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

1. Reset the table:

  • Unplug the power cord from the wall.
  • Unplug the leg motor cables, the power cord and switch from the control box.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the control box.
  • Re-plug the power cord into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally. 

Possible Causes:

  • The control switch may not be set with the correct initial settings. 

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  • Press the DOWN button to move table to its lowest position.
  • Measure height of table from floor to top of worksurface.
  • Press and hold both the UP and DOWN buttons simultaneously. Three dashes will appear. Wait for the numeric display to return.
  • Press the UP button until the display reads measured height.
  • The display will flash when the change has been saved.

Solutions:

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

Use this procedure if you have a permanent obstruction within the upper travel range of the table.

  1. Raise the desk to the desired new MAXIMUM height.
  2. Press SET and UP button simultaneously for 2 seconds. The display shows HI and the new MAXIMUM limit is set.

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

Use this procedure if you have a permanent obstruction within the lower travel range of the table.

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

  1. Lower the desk to the desired new MINIMUM height.
  2. Press SET and DOWN button simultaneously for 2 seconds. The display shows LO and the new MINIMUM limit is set.

Note: Programmable Switch is required for troubleshooting. If your table is equipped with the Standard Switch with no display, please contact Technical Support at 1-800-959-9675 option-2.

Press SET, UP and DOWN buttons simultaneously for 4 seconds until the display shows CLR to indicate height limits have been removed.

Possible Causes:

  • Defect in leg connector Port 1 (E23) Master Leg, Port 2 (E24) Companion Leg 

Solutions:

1. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

2. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the power cord / transformer.  

3. If the table still does not work, try to replace the switch with a spare if available. Repeat the same with a spare power cord / transformer.  

4. If all the electronics seem to be functioning but the table is not operating properly, unplug the companion leg at the master leg. Repeat steps 1-2 above. If the master leg begins to move down, stop.

5. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  • Too much current detected in Port 1 (E41) Master Leg, Port 2 (E42) Companion Leg
  • An object could be blocking the free movement of the table
  • Too much weight could be centered over one leg of the table

Solutions:

1. Check if there are any impediments that are restricting the table from moving up or down and remove.

2. Remove some of the load from the table and perform reset procedure below. If table functions normally, too much weight was put on the table.

3. Reset the table:

  • Unplug the power cord / transformer from the wall.
  • Unplug the leg motor cables, the power cord and switch from the master leg.
  • Wait 10 seconds.
  • Re-plug the leg motor cables, the power cord and the switch into the master leg.
  • Re-plug the power cord / transformer into the wall (this must be done last). 
  • If the table is not at the lowest position, use the DOWN button to lower the table to the lowest position. Stop and take your finger off the button.
  • Push the DOWN button on the switch again and hold for as long as 20 seconds until you see a slight movement in the table. 
  • Press the UP button and the table should now work normally.

4. If there is no movement at all when the DOWN button is pushed, unplug and re-plug the table.  

5. If the table still does not work, try to replace the control box with a spare control box if available. Repeat the same with a spare power cord and switch.   6. If all the electronics seem to be functioning but the table is not operating properly, unplug all legs from the control box. Re-plug one leg into the first port of the control box and repeat steps 3-4 above. The leg should function normally.

7. If a leg does not function correctly, please contact Technical Support at 1-800-959-9675 option-2.

If your table is equipped with the STDSWITCH with no display, please contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Electrical outlet is not providing power
  2. Astra shade is not fully seated into arm
  3. Astra transformer has failed
  4. Astra used with occupancy sensor

Solutions:

1. Electrical outlet is not providing power:

  • Verify outlet is providing power by plugging in another item that requires power to test.

2. Astra shade is not fully seated into arm:

  • Verify the Astra shade is fully seated into arm.
  • You should not see any gap between the Astra shade and arm.

3. Astra transformer has failed:

  • Try swapping out the transformer with another known good one of the same voltage.
  • First generation Astra=9VDC. See picture #1
  • Second generation Astra=24VDC. See picture #2

4. Astra Occupancy sensor in use: 

  • Be sure no objects are blocking full view of the sensor, as it may have trouble detecting the presence of a person in the work area.

5. If the Astra light still does not work, contact Technical Support at 1-800-959-9675 option-2.

Possible Causes:

  1. Auto-shutoff may be programmed
  2. Astra used with occupancy sensor

Solutions:

1. Auto-shutoff may be programmed:

  • Deactivate Auto-shutoff by pressing and holding the on/off button for 30 seconds, then release. The light will emit a triple flash to confirm feature turned off.
  • NOTE-Auto-shutoff feature will be disabled when an optional Occupancy sensor is in use. 

 

Ordering a Workrite product is simple. Please use our rep finder to find a Workrite representative near you, call Workrite customer service at  1.800.959.9675, press “1” or visit our online store.

List pricing on all our products can be found in our pricing and specification guide.

Lead times vary based on specific products and quantities ordered. For more information on our lead times, please consult our terms and conditions.

Tracking information becomes available the day your order ships. Please call Workrite customer service at 1.800.959.9675 for your tracking information.

All freight information including charges may be found in our terms and conditions. 

To receive information about becoming a Workrite Ergonomics dealer, contact a sales representative near you using our rep finder. You may also contact Workrite customer server at  1.800.959.9675 – press “1”.

Cleaning  your Wilsonart® worksurface is as simple as using a damp cloth or sponge and a mild soap or detergent. Rinse thoroughly with warm water and wipe dry. For more difficult stains or for the complete cleaning user guide, please click here.

To configure a workcenter please consult our helpful Electric, Crank and Cascade Counterbalance configuration guides.